End User Support Specialist

Date Posted: 2026-06-19 | Country: United States of America | Location: US-MT-GREAT FALLS-6932-CUST ~ 6932 Goddard Dr ~ GODDARD (External Site) Position: End User Support Administrator II | Role Type: Onsite | Location: Malmstrom AFB, Great Falls, Montana Security Clearance: Top Secret (Active) Required on day 1 with SCI eligibility. U.S. citizenship required. U.S. government issued security clearance required prior to start date. What You Will Do: Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues. Assist with configuration, management, and maintenance of end-user devices and applications within Linux and Microsoft environments. Support and utilize COTs software tools like MECM, BMC FootPrints, and other tools to manage end-user systems and resolve incidents. Perform system administration tasks such as user account management, password resets, permissions, certificates, and group policy updates. Assist in maintaining and troubleshooting virtual desktop environments using tools like VMware, ESXi, and VSphere. Provide support for monthly patch management to ensure end-user devices remain secure and up-to-date. Collaborate with team members to support software upgrades, tech refreshes, and system updates for end-user environments. Document technical support activities and maintain accurate records of incidents, service requests, and resolutions in the ticketing system. Deliver excellent customer service by effectively communicating with end users and resolving issues in a timely manner. Qualifications You Must Have: IT experience working in an Enterprise IT environment. Availability to work a shift schedule including nights, weekends, and holidays. DoD 8570 IAT Level II certification (Security+ or CISSP preferred) required on day 1. Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years prior relevant experience or an Advanced Degree in a related field. Active and transferable U.S. government issued Top Secret security clearance required prior to start date with ability to obtain SCI after start. Qualifications We Prefer: Experience with Microsoft Windows & Server environment including Active Directory, DNS, and Group policy. Experience with Linux bash. Experience implementing computer security. Understanding of basic network engineering fundamentals: OSI layers, IP addressing, subnetting, TCP/IP stack, VLANs, DHCP, etc. Willingness to learn new technologies and applications as required. What We Offer: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. Salary range: $68,900 – $131,100 USD. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr