Keyholder - Santa Clara Flagship

KEYHOLDER

SANTA CLARA, CA | IMMEDIATE START

A globally recognized fashion brand is looking for a Keyholder who can confidently lead from the floor, uphold the standard, and deliver an exceptional client experience at every touchpoint.

This is not just a support role — it’s a leadership position with real ownership. You are entrusted with opening and closing the store, stepping in as manager on duty when needed, and ensuring the energy, performance, and presentation of the space never wavers.

If you’re someone who leads by example, thrives in a fast-paced environment, and understands that great retail is both operational precision and human connection — we want to meet you.

What This Role Requires

You don’t wait for direction — you set the tone.

You step into every shift with clarity, accountability, and a strong sense of ownership. Whether opening the store, leading the team through peak traffic, or closing out the day, you ensure everything runs seamlessly and to the highest standard.

You support leadership while also being someone the team naturally looks to — offering guidance, feedback, and encouragement that elevates both performance and experience.

What You’ll Own

Floor Leadership
Lead and motivate the team to achieve sales goals while maintaining a refined, high-touch client experience. You set the pace on the floor and ensure every team member is aligned, supported, and performing at their best.

Client Experience
Deliver exceptional, personalized service that builds long-term brand loyalty. Create memorable in-store moments that reflect the brand’s identity and elevate every interaction.

Sales Performance
Drive results through both your own selling and your ability to coach others in real time. You understand how to balance service with performance and contribute meaningfully to store targets.

Operations & Store Standards
Execute key operational responsibilities with consistency and accuracy, including:

• Opening and closing procedures

• Cash handling and register management

• Inventory control and stock organization

• Visual merchandising execution

• Maintaining a clean, organized, and elevated store environment

What Success Looks Like

• The team is motivated, supported, and consistently improving under your leadership

• The store runs smoothly and efficiently during every shift you lead

• Clients leave with a memorable, high-quality experience

• Sales targets are met through strong individual and team performance

• The space is always presented to brand standard — polished, intentional, and consistent

What We’re Looking For

• 3+ years of experience in retail

• 1+ year in a leadership, keyholder, or supervisory role

• Strong leadership and communication skills with the ability to inspire and guide a team

• Proven ability to drive sales and deliver exceptional customer service

• Highly organized with strong problem-solving and decision-making skills

• A natural sense of style and passion for fashion

• Comfortable working in a fast-paced, dynamic retail environment

• Flexible availability, including evenings, weekends, and key trading periods

• Ability to lift and carry up to 20 lbs as needed

Why This Role

This is an opportunity to step into a leadership role within a brand that values both performance and experience. You’ll play a key part in shaping the culture, setting the standard, and contributing to the success of a flagship location.

Start Date: Immediate
Location: Santa Clara, CA
Rate: $19 - $24
Employment Type: Full-Time