Community Outreach Coordinator

Job Title: Community Outreach Coordinator

Department: Marketing

Reports To: VP of Operations

Location: TXM ER & Hospital - Manor

FLSA Status: Exempt

Employment Type: Full Time (1.0 FTE), salaried- rotating call

Shift Available: Business Hours

Schedule: Business hours, with occasional evenings and weekends for community events

About TXM ER & Hospital

TXM ER & Hospital is building a high-accountability, patient-centered micro hospital platform designed to deliver prompt, high-quality care close to the communities we serve. We value team members who act with urgency, communicate clearly, take ownership, and work collaboratively across functions to solve problems quickly and safely. Our hospital has 6 ER beds, 6 Inpatient Beds, and 2 OR's. We have radiology, laboratory, dietary, and pharmacy services on site.

Our culture expects people to:

• put the patient first in decisions and daily behavior

• support teammates and communicate directly and respectfully

• adapt to changing patient volumes and operational needs

• contribute beyond narrow job boundaries when needed

• maintain professionalism, reliability, and follow-through

At TXM, patient-first is not a slogan. It is a job requirement.

All team members are expected to:

• prioritize patient safety, dignity, and service in every interaction

• respond promptly to patient and family needs

• escalate issues early when patient care, safety, or experience may be affected

• communicate clearly and compassionately

• support efficient throughput without compromising quality or compliance

• protect privacy, confidentiality, and regulatory standards always

Key Responsibilities

• Build and maintain relationships with local employers, schools, churches, civic groups, and community organizations in Manor and the surrounding area.

• Represent TXM ER & Hospital at community events, health fairs, and local business and civic meetings.

• Plan, staff, and evaluate outreach events, screenings, and education sessions.

• Build referral relationships with area clinics, urgent cares, EMS, and physician practices.

• Support local marketing execution across print, digital, social, and signage, consistent with TXM brand guidelines.

• Produce community-facing materials and coordinate messaging and approvals with the marketing strategist.

• Track outreach activity, referral sources, and event outcomes, and report results to leadership.

• Gather community and patient feedback and route service concerns to the appropriate leader.

• Route media and sponsorship requests through leadership before making any public commitment.

• Protect patient privacy in all outreach, marketing, and social media activity.

• Have a deep understanding of our services and offerings at TXM to be able to speak to business development.

• Work collaboratively with Detox Coordinator in strategic planning of referral sources.

Required Qualifications

• Experience in community outreach, business development, marketing, or public relations

• Comfort presenting to groups and representing an organization in public settings

• Strong written and verbal communication, and the judgment to speak carefully on behalf of the hospital

• Ability to work independently, plan events, and travel locally

• Availability for occasional evenings and weekends when community events require it

Preferred Qualifications

• Healthcare marketing or hospital outreach experience

• Existing relationships in Manor, Travis County, or the greater Austin market

• Experience with social media content and basic design tools

• Bilingual English/Spanish

Physical and Work Environment Requirements

• Regular local travel to community events, businesses, schools, and partner organizations

• Prolonged standing and walking at events, including outdoors in variable Texas weather

• Setting up and breaking down event displays, tables, and materials

• Lifting and carrying event materials and equipment up to 40 pounds

• Prolonged sitting and screen use for planning, content, and reporting work

• Ability to speak clearly to groups and to be heard in noisy public settings

• Availability for occasional evenings and weekends

• Incidental exposure to patient care areas, with compliance to infection control and privacy requirements

Benefits Eligible at TXM for Full Time Employees

• Health/Prescription, Dental, and Eye coverage that start with 60 days of hire (the 1st day of the month after 1 successful month of hire)

• Life Insurance

• Short and Long Term Disability

• Paid Time Off (PTO)

• Paid holidays

• Bereavement leave

• Jury duty leave

• Family and medical leave eligibility

• Employee Assistance Program (EAP)

• Discounted Hospital Visits

Equal Employment Opportunity Statement
TXM ER & Hospital is an equal opportunity employer. We are committed to creating and maintaining a workplace in which all employees and applicants are treated with respect and provided equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation Statement
TXM ER & Hospital provides reasonable accommodations to qualified individuals with disabilities and to applicants needing accommodations in the application or interview process, consistent with applicable law.