Network Infrastructure Supervisor

Location: Atlanta, GAAbout SwitchAt Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.We believe that innovation isnt just about technologyits about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity.The Role: Network Infrastructure SupervisorAs a Network Infrastructure Supervisor, you will oversee day-to-day operations for the Network Infrastructure team and ensure consistent execution of installation, maintenance, and support activities across Switch environments. This role exists to maintain operational reliability, support customer expectations, and provide leadership during escalations and mission-critical events.You will supervise technicians, coordinate operational priorities, and ensure infrastructure support activities are performed safely, accurately, and in alignment with Switch standards.What Youll DoLead daily operations for the Network Infrastructure teamAct as the primary escalation point for urgent operational or customer issuesSupervise and support Network Infrastructure Technicians across assigned shifts and projectsConduct performance evaluations, coaching, and corrective actions as neededEnsure consistent execution of operational procedures and quality standardsSupport scheduling and staffing coordination to meet operational demandsMonitor and report on operational metrics and team performanceInvestigate and coordinate response to mission-critical alerts and incidentsPerform quality assurance reviews to ensure high service standardsMaintain operational awareness across all technician responsibilities and workflowsSupport onboarding, technical coaching, and training efforts for team membersEnsure tools, equipment, and inventory are properly maintained and availablePartner with leadership to improve operational workflows and support processesSupport facility cleanliness and operational readiness standards within technical spacesWhat Were Looking ForYou lead calmly and effectively in fast-paced technical environmentsYou communicate clearly with technicians, customers, and leadership teamsYou manage multiple priorities and escalations simultaneouslyYou maintain strong operational discipline and accountabilityYou support team development through coaching and mentorshipYou prioritize customer experience, operational consistency, and quality executionYou troubleshoot technical and operational issues with sound judgmentWhat Youll BringRequired:2+ years of supervisory or team leadership experienceBackground in network infrastructure, hardware support, or information technology operationsExperience troubleshooting hardware and connectivity issues in technical environmentsUnderstanding of data center infrastructure, cabling standards, and operational practicesFamiliarity with network topologies and hardware troubleshootingStrong organizational, communication, and problem-solving skillsExperience using ticketing systems and operational monitoring platformsProficiency with Microsoft Office toolsPreferred:Associate degree in Technology, Business, or related field, or equivalent experienceExperience with terminal access tools (e.g., SSH, PuTTY)Experience with network monitoring platforms (e.g., Syslog, Nagios)Cisco or CompTIA certificationsRequired Certifications (within defined timeframe):CompTIA A+, Network+, Security+, or equivalent role-based training (within 12 months)OSHA 30 (within 6 months)Leadership training (within 12 months)Why Switch?A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environmentIndustry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology developmentFlexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productiveCareer Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing companyGenerous Benefits Package Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and moreJoin Us & Make a DifferenceThis is more than a jobits a mission. If youre ready to lead network infrastructure operations in a mission-critical environment, we want to hear from you.Apply Now and Lets Build the Future Together.Department DATA CENTER OPERATIONS Location Keep Campus - Atlanta, GA Location: Atlanta, GA Function: Information Technology