Guest Service Representative

Joy Creator (Guest Service Team Member) Bring the Joy. Make Someone's Day. At Nothing Bundt Cakes, our Joy Creators are the heart of the bakery. Every guest interaction is an opportunity to create a memorable experience through exceptional service, genuine hospitality, and our delicious handcrafted cakes. If you enjoy making people smile, thrive in a fast-paced environment, and love working as part of a fun team, we'd love to meet you! What You'll Do Greet every guest with warmth, enthusiasm, and a positive attitude. Assist guests with selecting cakes, gifts, and party solutions for every celebration. Process transactions accurately and efficiently using our point-of-sale system. Answer phones, take cake orders, and provide product recommendations. Decorate cakes with balloons, bows, and retail items for a beautiful presentation. Maintain a clean, organized, and welcoming bakery environment. Restock retail merchandise, packaging, and front-of-house supplies. Follow food safety, sanitation, and brand standards. Work collaboratively with the bakery team to ensure every guest receives outstanding service. What We're Looking For Friendly, outgoing personality with a passion for customer service. Excellent communication and interpersonal skills. Positive attitude and willingness to learn. Ability to multitask and work efficiently in a fast-paced environment. Dependable with strong attention to detail. Flexible availability, including weekends and holidays as needed. Previous retail, restaurant, or customer service experience is a plus but not required. Physical Requirements Ability to stand for extended periods. Lift and carry up to 30 pounds. Bend, reach, and move throughout the bakery during shifts. Why You'll Love Working Here Fun, supportive, and team-oriented work environment. Flexible scheduling. Opportunities for growth and advancement. Employee discounts on our delicious cakes. The chance to help guests celebrate life's biggest moments every day. If you're ready to create joy, build lasting guest relationships, and be part of a bakery that celebrates every occasion, apply today! Compensation: $12.00 - $14.00 per hour Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!