INFORMATION TECHNOLOGY ANALYST

Information Technology Analyst

The National City Police Department is actively seeking a full-time Information Technology Analyst to join their team!

The City of National City is a full-service, general law city serving a vibrant and socioeconomically diverse community. Its diverse population, mild climate, and central location make National City a great place to live, work, play, and do business. The City takes great pride in its rich history, strong bi-national relationships, and deep commitment to its residents, schools, neighborhoods, and thriving business districts.

As San Diego County's second-oldest city, National City is truly at the center of it all. Located within a dynamic bi-national region of more than five million consumers, the City's competitive advantage lies in its central location, robust transportation network, and diverse business industry. National City is just minutes from downtown San Diego, local beaches, San Diego International Airport, the U.S.–Mexico border, San Diego State University, and other colleges and universities.

National City is served by Interstates 5 and 805, as well as State Route 54, providing convenient access for residents, businesses, and visitors throughout the region and into Mexico. Public transit options are readily available through the San Diego Trolley and the Metropolitan Transit System (MTS), which serve National City seven days a week.

Under general direction performs a variety of complex tasks related to information systems functions, activities and operations related to the City's multi-user and server-based computer systems; maintain and support the City's local and wide area data network systems, voice system, network servers and infrastructure, as well as desktop and mobile hardware and software; perform a wide variety of complex technical duties involved in installation, repair, and maintenance of personal computers, network servers, network infrastructure, peripherals, phone system, and equipment; provide support and maintenance to the City's third party developed software; and perform other related duties as assigned.

The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.

• Provide first and second level support for desktop and mobile computers
• Receive, log and track all calls from users related to problems and questions; install new and/or update PC hardware components and client software
• Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and Network problems
• Complete move/add/change requests; monitor and maintain windows enterprise servers
• Set up and maintain user security access on LAN/WAN, remote Cloud-based and telephone systems
• Perform backups on LAN/WAN servers, and telephone systems
• Troubleshoot a wide range of client and network problems in addition to repairing personal computers, servers, and peripheral equipment; monitor and troubleshoot the network infrastructure and perform Network Administrator tasks
• Develop, enhance and maintain technical documentation
• Install, configure and support a virtualized server environment
• Maintain and support all servers (email, intranet and internet web sites, content management software, web server, video streaming)
• Install, configure and support third-party software and legacy applications
• Schedule vendor maintenance and repair activities
• Provide additional third-party support for department specific applications
• Develop and provide training for City departments on the use and application of hardware and software
• Maintain city-wide inventory of network, telecommunications and computer hardware, software, books, manuals and other related documents
• Generate reports as requested by city departments
• Keep current on trends, developments, innovations, and equipment, used in desktop and mobile systems, anti-virus software, office automation, graphics, spreadsheets, and word processing
• Assist in projects as assigned
• Analyze and evaluate vendor supplied software and hardware products
• Coordinate the acquisition, installation and application of vendor products.

Training and Experience: Any combination equivalent to training and experience that could likely provide the required knowledge, skills, and abilities will be qualifying. A typical way to obtain the required knowledge, skills, and abilities would be: 60 units of college-level courses in information systems or related field with two (2) years of experience in computer operation, including operation and maintenance of operating systems, exchanges, and internet connectivity.

Knowledge and Skills in: Current principles and practices related to server virtualization, Enterprise Servers (Email, Web, SQL Server and Terminal Server services); desktop and mobile hardware (PC, laptop and thin-client) and software (operating systems and applications) support; familiar with local area networks (LAN) and remote access troubleshooting; network knowledge and LAN fundamentals, including network interface connection and user installation, various network topologies, LAN administration, servers, switches and network architecture; voice communications equipment and services including modems, cabling plans, and coaxial and fiber optic cables; computer hardware and software applications and associated security and backup procedures firewall and network security; basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including telephone, voice mail, fax, and related microcomputer systems; operating, installing, maintaining, configuring, and troubleshooting a variety of computers, local and wide area network equipment, servers, and peripherals, including but not limited to desktop and mobile computers, servers, routers, hubs, switches, audio/visual equipment, telephone equipment and accessories, mobile computing (vehicular) systems and wireless access devices.

Ability to: Analyze complex computer systems dealing with municipal government applications; install various microcomputer hardware and software; solve the more difficult computer usage problems; work well with vendors and outside contractors and contacts; administer maintenance contracts and license agreements; apply knowledge of generic software applications such as electronic spreadsheets, database management, and word processing; apply knowledge of local area network connection, maintenance, and troubleshooting principles and practices; read and interpret complex technical documents, reports, and instructions; follow both oral and written instructions; establish and maintain effective working relations with others; train others on the appropriate use of software and hardware once it is installed; prioritize and organize work; write specifications and reports as needed.

Incumbents must also have the ability to walk, sit, bend and stoop, traverse uneven terrain, lift objects up to 40 pounds without assistance, and lift objects up to 75 pounds with assistance.

License Requirement: Possession of a valid California Class C Driver's License or other means that would allow for the ability to commute to City facilities or other sites for meetings, trainings, and to provide technical support or a review of technology needs.

Background Investigation: Applicants will undergo a complete AND comprehensive background Investigation. Character: Applicants must be of good character and reputation. Applicants will be fingerprinted and records checked in both state and federal bureaus. Applicants must not have a record of conviction of a serious offense, or numerous convictions of minor offenses. Credit rating, if established, must be satisfactory.

Applicants must submit a City application online through the Human Resources Department web page at Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.

All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.

The City of National City is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.