IT Support Coordinator

Overview Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an IT Support Coordinator. Launch your IT career in healthcare technology! We are seeking a motivated and customer-focused Entry-Level IT Support Specialist to join our team. In this role, you will provide technical support to physicians, nurses, and administrative staff in a fast-paced oncology practice, helping to ensure the technology they rely on to care for patients operates smoothly and efficiently. You will troubleshoot hardware and software issues, assist with system access and device setup, and support critical healthcare applications. This is an excellent opportunity for someone who enjoys problem-solving, learning new technologies, and making a meaningful impact by supporting the delivery of high-quality patient care. Salary Range: $19.50-$24.50 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Benefits Health, dental, and vision plans wellness program health savings account flexible spending accounts 401(k) retirement plan life insurance, short-term disability insurance long-term disability insurance, Employee Assistance Program PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance Responsibilities SCOPE : Provides initial Help Desk Support by troubleshooting and resolving routine computer, printer, & copier help desk requests. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting user with answering questions. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists in answering calls from end users and troubleshoots and resolves routine computer, printer, & copier requests. Provides basic computer maintenance to achieve optimum PC performance, including check disk, defragmentation, and electronic mail box assistance. Escalates non-routine issues to next level of support. Documents and maintains records of end user issues, network issues, support, vendor communications, and hardware/software orders and shipping. May assist coworkers with computer systems operations including maintenance; hardware purchasing, shipping, and receiving; and hardware/software installation. May set up and delete user ID*s and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and email systems. Qualifications MINIMUM QUALIFICATIONS: High School Degree with an affinity for Information Technology required. Associates Degree in Information Technology, related field, or equivalent work experience preferred. Prior computer networking experience preferred. Excellent customer service skills required. Hands on knowledge of MicroSoft Office Suite applications required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff. All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire. #J-18808-Ljbffr