Customer Service Representative

Winery Concierge Folino Estate is seeking a highly organized, guest-focused Winery Concierge to serve as the primary point of contact for guest communications, reservations, events, and hospitality support across our winery, restaurants, and inn. Key responsibilities include: Respond to guest inquiries via phone, email, social media, and online reviews Assist guests with reservations, events, wine experiences, and general questions Manage reservation systems and event bookings through Tock Coordinate guest requests and communications across multiple departments Support private event and wedding inquiry processes Help maintain exceptional guest experiences through proactive communication and issue resolution Assist with reporting, reservation administration, and event support Qualifications: Strong customer service and hospitality skills Excellent written and verbal communication Exceptional organization and attention to detail Ability to multitask in a fast-paced environment Experience with reservation systems, hospitality operations, or event coordination preferred This position is ideal for someone who enjoys creating memorable guest experiences, solving problems, and serving as a key communication hub within a growing hospitality organization. To apply, please submit your resume and relevant experience.