Assistant Store Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Wellness resources

Oscar Stone is looking for an experienced Assistant Store Manager to join our growing jewelry retail team.

We are looking for a proven retail leader who understands how to manage people, drive sales, provide exceptional customer service, and maintain strong operational standards.

Required Experience

• Minimum of 5 years of management experience in retail required.
  
  
• Jewelry industry experience is strongly preferred.
  
  
• Candidates with several years of hands-on experience working in a jewelry store, luxury retail, pawn/jewelry environment, or specialty retail are encouraged to apply.

• Experience supervising, coaching, and holding sales employees accountable is required.

• Candidates must have a demonstrated understanding of retail sales, customer service, inventory, and daily store operations.
  
  
• This is not an entry-level management position . We are looking for someone who has already demonstrated the ability to lead a retail team.

Your Responsibilities

• Assist the Store Manager with the daily operation of the jewelry store.

• Lead, coach, and motivate sales associates to meet and exceed sales goals.

• Monitor employee performance and provide direction and feedback.

• Lead by example in sales, customer service, professionalism, and company standards.

• Assist with opening and closing procedures.

• Ensure all employees follow company policies and operational procedures.

• Assist with inventory management, merchandise organization, transfers, and inventory controls.

• Help maintain proper security procedures for high-value jewelry and merchandise.

• Monitor customer interactions and ensure a high level of customer service.

• Assist customers with jewelry purchases and provide knowledgeable product guidance.

• Help resolve customer concerns and escalate matters to the Store Manager when necessary.

• Assist with employee scheduling and daily staffing coverage.

• Communicate store needs, employee concerns, sales activity, and operational issues to management.

• Ensure the sales floor remains organized, professional, and properly presented.

• Help enforce attendance, dress code, customer service, and workplace expectations.

• Step in and oversee store operations in the Store Manager's absence.

• Perform additional responsibilities as assigned by management.

Qualifications

• 3+ years of retail management or supervisory experience required.
  
  
• Jewelry retail experience strongly preferred.
  
  
• Strong understanding of retail sales and customer service.

• Proven ability to lead and motivate a team.

• Strong communication and interpersonal skills.

• Ability to coach employees and hold team members accountable.

• Experience working with sales goals, KPIs, and performance expectations.

• Strong organizational and problem-solving skills.

• Ability to work with high-value merchandise and follow strict security and inventory procedures.

• Professional appearance and communication.

• Reliable, responsible, and able to work in a fast-paced environment.

• Availability to work weekends and retail holidays as needed.

If you have the experience, leadership skills, and drive to succeed in a fast-paced jewelry retail environment, apply today!