Sr. Director of Service Operations
DR Power LLP
- # Sr. Director of Service OperationsApplyremote type: Onsitelocations: Sussex, WI - USAtime type: Full timeposted on: Posted Todayjob requisition id: JR14604# **We believe power is a promise - a shared commitment to be there for others when it matters most.** For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?The Senior Director of Service Operations – Data Centers is accountable for the enterprise-wide execution, and continuous improvement of aftersales service and support for stationary power generation solutions within Generac’s Industrial business. This role provides strategic leadership across field service, parts, dealer enablement, and technical support for mission-critical data center customers.This leader sets the long-term vision for safe service operations, ensures alignment with hyperscaler and colocation customer requirements, and drives scalable, compliant, and high-performance service models globally. The role partners closely with executive leaders across Product, Execution, Engineering, Sales, Supply Chain, and Digital to influence roadmap decisions, resolve systemic issues, and elevate the end-to-end customer experience.# **Minimum Job Requirements:*** Bachelor’s degree in Engineering (Electrical preferred), Business, or equivalent experience.* 10+ years of experience in power generation service operations, technical service leadership, or mission-critical infrastructure environments.* 7+ years of progressive leadership experience in building and managing large, complex, multi-disciplinary teams.* Demonstrated experience supporting data center environments, including stringent SLA and uptime requirements.**Major Responsibilities:****Enterprise & Strategic Leadership*** Define and own the global service operations strategy for data center and mission-critical customers, ensuring alignment with Generac’s growth objectives and Industrial business strategy.* Serve as the executive escalation point for critical customer issues, SLAs, and service performance in high-availability environments.* Establish governance, operating models, and performance frameworks to scale service operations sustainably as demand increases.**Operational Excellence & Scale*** Provide executive oversight of 24/7 service operations, supporting complex, high-volume environments and mission-critical infrastructure.* Lead large, multi-layered organizations spanning field service, technical support, parts, training, and dealer enablement.* Drive service reliability, speed-to-resolution, and quality metrics across all support channels.**Field, Dealer & Partner Ecosystem*** Develop and execute regional and global dealer, partner, and field service strategies to ensure coverage, capability, and consistency.* Build and maintain strategic relationships with hyperscalers, colocation providers, EPCs, and key service partners.* Ensure dealer and partner readiness through advanced training, certification, and performance management.**Product & Engineering Partnership*** Partner with Product Management and Engineering to influence serviceability, reliability, and lifecycle support in product design.* Establish closed-loop feedback mechanisms to translate field data and customer insights into product and process improvements.* Champion continuous improvement initiatives that reduce downtime, improve reliability, and enhance total cost of ownership.* Partner with Business Development and Product Management to expand service offerings beyond the generator to include power generation and distribution hardware and associated auxiliaries. **Talent & Organizational Leadership*** Build, lead, and develop a high-performing leadership team**,** fostering a culture of accountability, technical excellence, and customer focus.* Define organizational capabilities and succession strategies to support long-term scale.* Lead change management initiatives as service models evolve.**Knowledge / Skills / Abilities:*** Strong decision-making skills* Safety oriented mindset* Proficient in MS Excel, MS Word, Smartsheet* Proficient oral and written communication* Ability to perform detail-oriented work with a high degree of accuracy* Excellent verbal, written and interpersonal skills* Excellent attention to detail, critical thinking and problem-solving skills* Excellent time management skills, able to meet deadlines, manage time effectively**Physical Demands:** While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.*“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*
- J-18808-Ljbffr DR Power LLP
Vacancy posted 4 days ago
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