Field Service Tech I

Job Description

Field Service Technician I

PGT Windows & Doors, part of MITER Brands

Location: Orlando, FL

Compensation: $20-25/HR
Schedule: Monday–Friday, Day Shift (6:00 AM start time)
Overtime: Mandatory overtime as needed based on business demands

About PGT Windows & Doors

PGT Windows & Doors, part of MITER Brands, is one of the nation's leading manufacturers of high-quality windows and doors. We are seeking a customer-focused Field Service Technician I to join our Orlando team. This position is ideal for someone with strong mechanical aptitude who enjoys hands-on work, problem-solving, and delivering exceptional customer service.

The Field Service Technician I supports customers by diagnosing and resolving window and door product issues while representing the company in a professional manner at all times.

Key Responsibilities

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, and other customers regarding service-related issues.
• Diagnose basic window and door product concerns and perform repairs under general supervision.
• Assist senior technicians with service calls, repairs, installations, and troubleshooting activities.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Assist with maintaining proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Work collaboratively with other Field Service Technicians on larger projects and service initiatives.
• Follow all company safety policies and procedures.

Qualifications

Required

• High school diploma or GED preferred.
• Basic knowledge of windows, doors, construction, installation, maintenance, or repair practices.
• Strong mechanical aptitude and willingness to learn product repair techniques.
• Ability to safely use hand and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently and within a team environment.
• Valid driver's license with a clean driving record in accordance with company policy.

Preferred

• Previous experience in field service, construction, installation, maintenance, or repair.
• Experience working directly with homeowners and customers.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or the ability to obtain certification within six months of hire.

Skills & Competencies

• Strong customer service mindset.
• Effective communication and relationship-building skills.
• Basic troubleshooting and problem-solving abilities.
• Ability to read and follow technical instructions, work orders, and repair documentation.
• Ability to read a tape measure and perform basic mathematical calculations.
• Strong organizational skills and attention to detail.
• Dependable, self-motivated, and safety-focused.

Physical Requirements

• Ability to lift, carry, push, and pull materials, tools, and equipment as needed.
• Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate service equipment, hand tools, and power tools.

Work Environment

• Field-based role servicing residential, commercial, and construction locations.
• Frequent interaction with homeowners, builders, distributors, and internal teams.
• Regular use of mobile devices and service software for scheduling, documentation, and reporting.
• Exposure to outdoor weather conditions and active construction environments.
• Mandatory overtime as needed to support customer and business requirements.

Why Join PGT?

As part of MITER Brands , you'll join an industry-leading organization known for innovation, quality, and exceptional customer service. This is a great opportunity to build a long-term career with a company that invests in its employees and provides opportunities for growth and development.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.