Remote Acute Division Provider Scheduler - San Antonio, TX

Who Is Athra Systems? Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Our clinical practice provides specialized psychiatric care to patients in long-term acute care hospitals and rehabilitation centers through telehealth services. We are seeking a dedicated and detail-oriented Appointment Coordinator to join our team and facilitate seamless telehealth consultations for patients needing psychiatric support. Position Overview: The Appointment Coordinator will play a critical role in scheduling psychiatric consultations between our providers and patients in long-term acute care hospitals or rehabilitation facilities. This position requires excellent communication skills, strong organizational abilities, and a basic understanding of telehealth technology to ensure smooth coordination between our clinical team and the telehealth platform. Key Responsibilities: Schedule Consultations: Answer calls from nursing staff to arrange psychiatric consults for patients in long-term acute care hospitals or rehabilitation centers. Telehealth Setup: Ensure the provider and clinic are properly connected on the telehealth platform before each scheduled consultation. Tech Support: Provide basic troubleshooting assistance for telehealth software to resolve any connectivity issues before or during consultations. Maintain Scheduling Records: Accurately track and update patient appointments, ensuring proper documentation of all scheduled consultations. Coordinate with Clinical Team: Work closely with providers, nurses, and other clinical staff to ensure timely and effective telehealth experiences for patients and healthcare professionals. Communication: Promptly communicate any changes, updates, or technical issues to both the clinical team and patients. Qualifications: Experience: Previous experience in scheduling, customer service, or administrative support in a healthcare setting is preferred. Tech Skills: Basic computer proficiency and familiarity with telehealth platforms or video conferencing tools. Comfort with troubleshooting minor tech issues is a plus. Communication: Strong verbal communication skills, with a professional and empathetic phone manner. Organization: Excellent organizational skills, with a keen attention to detail and the ability to handle multiple tasks simultaneously. Team-Oriented: Ability to work effectively in a collaborative healthcare setting. Technology Requirements: Must have access to a personal computer and reliable Wi-Fi connection. Other: Familiarity with medical or psychiatric terminology, or prior healthcare experience, is a plus. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health and dental insurance for qualified candidates. Retirement plan with employer contribution for qualified candidates. Generous paid time off and holidays. Supportive and collaborative work environment. Athra Systems/Crosstown Mental Health is an equal opportunity employer. #J-18808-Ljbffr Page Mechanical Group, Inc.