Contents Technician

About Us Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer‑first approach, we tackle challenges with compassion and professionalism. Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast‑paced, ever‑evolving restoration industry. With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities. Position Summary The Contents Technician directly assists our customers with a variety of services including inventory and disposal of damaged contents, processing, packing, and cleaning of personal contents affected by fire damage, water damage, or mold. The Contents Technician must possess strong communication skills, attention to detail, and have the ability to effectively utilize technology to document and submit project files and paperwork, including time and crew sheets. Responsibilities Assist in packing and loading household or office items onto trucks Ensure that all items are properly secured and protected during transport Unload items at the destination and assist in unpacking and setting up Clean and deodorize contents affected by a loss Assess and catalog non‑restorable contents while obtaining proper approvals from Adjusters Ensure contents have been processed correctly by completing visual inspections and signing off Monitor the safeguard of inventory within the company’s possession Ensure the Fireline is safe, neat, and organized Manipulate customers’ contents in accordance with the job scope and customers’ requests Report broken or damaged goods to management, completing required documentation Follow industry best practices, ensuring safeguards are being used during content manipulation Communicate effectively with team members and customers Maintain a clean and organized work environment Adhere to safety guidelines and regulations Perform other duties as assigned or apparent Skills/Qualifications Required Must be physically able to perform pack‑out/cleaning tasks and lift heavy objects as required Ability to follow detailed instructions and maintain quality control standards Ability to work efficiently both independently and as part of a team Strong verbal and written communication skills Preferred Previous experience in restoration, or a related field is preferred Excellent problem‑solving abilities paired with a customer‑focused approach Strong problem‑solving/decision‑making capabilities Fluent in industry standards and protocols Bilingual in English and Spanish is a plus Organizational skills Analytical thinking Work Environment This is an in‑field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided. Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions. Physical Demands This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position. Benefits 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions Health Insurance: Access quality medical coverage to keep you and your family healthy Health Savings Account (HSA): Enjoy tax‑advantaged savings for medical expenses, paired with our high‑deductible health plan Dental Insurance: Enjoy preventive and restorative dental care with our dental plan Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health Short‑Term and Long‑Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events Life Insurance: Benefit from a company‑sponsored life insurance plan, with additional coverage options available to secure your family’s future Additionally, we prioritize work‑life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs. ADA ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Disclaimer The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change. We are proud to be an equal opportunity employer and participate in E‑Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship. ServiceMaster is proud to be an Equal Opportunity Employer. #J-18808-Ljbffr