Service Specialist Manager

Job Description

Job Description

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values- Strengthen Community by helping members grow and thrive.

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Position Overview

The Service Specialist Manager is responsible for leading the member service functions and reception departments across multiple branch locations within an assigned market. This role ensures exceptional member service, strong sales performance, and operational excellence while maintaining compliance with all credit union policies, procedures, and regulatory requirements. The Service Specialist Manager provides direct supervision, coaching, and development of branch service staff, serving as a working leader who supports daily operations, guides staff performance, and ensures accurate and efficient member transactions. This position plays a critical role in strengthening member relationships, supporting growth objectives, and fostering a positive, engaged, and service‑driven team culture aligned with FCCU's core values.

Duties and Responsibilities

• Lead and manage member service and reception operations across multiple branch locations to ensure service excellence, sales support, and regulatory compliance.
• Supervise, coach, and develop assigned branch personnel, fostering a positive, professional, and high‑performing team environment.
• Lead by example in sales and service behaviors by identifying member needs and promoting appropriate products and services.
• Provide daily leadership through work assignment, scheduling, training, performance management, and review of work for accuracy and efficiency.
• Oversee branch cash operations and internal controls, including vault security, cash ordering, balancing, audits, and dual control procedures.
• Serve members directly by processing transactions, opening and maintaining accounts, resolving issues, and ensuring compliance with policies and procedures.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in a financial institution, including at least one year of cash‑handling experience.
• At least two years of experience leading, training, or supervising others.
• Strong knowledge of consumer and business deposit products, services, and related operational procedures.
• Excellent interpersonal, communication, organizational, and decision‑making skills with the ability to resolve issues effectively.
• Proficiency in Microsoft Office and financial systems, with strong data entry, navigation, and multitasking abilities.

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Full time Monday-Friday

CANDIDATE ASSESSMENT

As part of our hiring process at FCCU, we utilize the DiSC assessment to better understand communication styles and workplace behaviors. This tool helps us ensure strong team alignment and supports a culture of collaboration, engagement, as well as personal and professional growth. The DiSC assessment is not used to eliminate candidates but rather to enhance our understanding of how individuals may thrive within our team dynamics.

You must complete an FCCU employment application located at

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)