FRONT OFFICE MANAGER

Front Office ManagerLubbock, TX 79424OverviewSalary Range $46,500.00 Salary/year Position Type Full Time Job Shift AnyDescriptionYou are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be DoingLead daily front office operations, including staff supervision and schedulingTrain, coach, and develop front desk and guest service team membersOversee check ins, check outs, reservations, and billing accuracyResolve escalated guest concerns and service issues professionallyEnsure compliance with hotel policies, brand standards, and proceduresMonitor financial processes such as cash handling and end of day reportingCommunicate effectively with housekeeping, engineering, and leadershipSupport hiring, performance reviews, and team developmentMaintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It HereLeadership role with daily guest impactOpportunities for growth within hotel operationsSupportive, team oriented environmentReady to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.EOEQualificationsWhat Makes You YouPrevious hotel front office leadership experience requiredStrong communication, leadership, and problem solving skillsOrganized, dependable, and detail orientedComfortable using hotel systems, reporting tools, and front office processesAble to multitask and maintain professionalism under pressurePassionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.