Delinquency Control Counselor (Entry-Level Call Center)

*TEKsystems is searching for customer service oriented candidates interested in an entry-level call center role, working as a Delinquency Control Counselor to start on June 22nd with a Fortune 100 Financial Institution. *
*This position is NOT remote and requires working onsite 3 days a week in Pensacola, FL.*


*Description:* Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early stage collections (1-30 days late), 80-120+ calls per day.


*Responsibilities*

* Being in early stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.
* Provide member financial counseling and mitigate loss for the credit union.
* Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union
* Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
* Notate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives
* Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs
* Explain and communicate relinquishing options such as settlements
* Maintain working knowledge of the federal and state consumer protection laws


*Experience and Qualifications:*

* 1-3 years of recent experience working in a customer service/collections/financial environment
* Ability to communicate effectively via email and phone
* Ability to navigate multiple systems and high volume incoming calls
* Professional written and verbal communication
* Problem solving skills, patience, empathy
*Pay:* $17.00/ hourly
*Regular Shift Schedule: Full Time, 40 hours per week, Monday-Saturday, 11:30am-8:00pm CST*

* Monday-Friday 11:30AM-8:00PM CST
* Saturday's 8:00AM-4:30PM CST (MUST be able to work at least 3 Saturday's a month required)
**Will have a rotating off day during the week due to working on a Saturday
**MUST be available to work holiday's
*Training Schedule: Monday-Friday, 7:00AM-3:30PM CST *

* The first 4 weeks of training is hybrid 2 days a week onsite. Immediately following Training, will move to Nesting.
* Nesting is up to 4 weeks of technical training: taught phone etiquette, navigation, empathy-first three days are on site, technical training is then hybrid, 2 days a week onsite.
* Up to 4 weeks after technical training is nesting led by leadership team to develop skills. Nesting is ON SITE for up to 4 weeks.
If you are interested and meet all requirements/qualifications, please apply today with an updated copy of your resume.
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*Job Type & Location*This is a Contract to Hire position based out of Pensacola, FL.
*Pay and Benefits*The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Pensacola,FL.
*Application Deadline*This position is anticipated to close on May 29, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.