Supervisor, Client Services- Mobile Phlebotomist- FT Day Shift

Who We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. It comprises its main campus, UCI Medical Center, a 459‑bed acute care hospital in Orange, Calif., four hospitals and affiliated physicians in Orange and Los Angeles counties, and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and hosts Orange County’s only National Cancer Institute–designated comprehensive cancer center, high‑risk perinatal/neonatal program, and Level I/II trauma centers. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County, and southeast Los Angeles County. Your Role on the Team Position Summary The Supervisor, Client Services is responsible for day‑to‑day operational oversight, coordination, and supervision of Mobile Phlebotomy Services within Pathology & Laboratory Medicine staff. The role oversees staff and workflows related to mobile specimen collection services, ensuring high‑quality patient care, operational efficiency, regulatory compliance, and staff competency. The Supervisor provides direct leadership and support to mobile phlebotomy staff, including scheduling, workflow coordination, training, onboarding, competency assessment, coaching, and performance management. This position establishes performance expectations, monitors productivity and service metrics, and implements corrective actions and process improvements in alignment with health system policies and operational goals. The Supervisor serves as the primary operational resource for client service and mobile phlebotomy‑related issues, providing effective communication, issue resolution, and service recovery. The incumbent ensures adherence to specimen collection standards, patient identification protocols, specimen integrity requirements, and customer service expectations while promoting a culture of accountability, teamwork, safety, and continuous improvement. Required Qualifications Ability to establish and maintain effective working relationships across the Health System Demonstrated understanding of MS Office programs, including Word, Excel, and Access Ability to maintain a work pace appropriate to the workload Must demonstrate customer service skills appropriate to the job Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties Excellent written and verbal communication skills in English State of California Phlebotomy License (Certified Phlebotomy Tech I) Three years applicable clinical lab work experience or equivalent combination of education and experience Thorough knowledge of laboratory processing concepts, procedures, processes, and equipment Knowledge of relevant industry, health and safety, federal and state regulations Preferred Qualifications Experience with lab/hospital computer systems and software Prior supervisory/leadership experience of at least five (5) years Knowledge of University and medical center organizations, policies, procedures and forms Total Rewards UCI offers a comprehensive benefits package, including medical insurance, sick and vacation time, retirement savings plans, and access to a variety of discounts and perks. Closing Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti–Discrimination Policy. We are committed to attracting and retaining a diverse workforce and fostering inclusive, equitable, and welcoming working and learning environments. UCI provides reasonable accommodations for applicants with disabilities upon request. #J-18808-Ljbffr UC Irvine