Support Services Coordinator

Cleaning Services CoordinatorThe Cleaning Services Coordinator executes event cleaning operations by leading frontline staff during events and ensuring deployments meet first-class standards.The Cleaning Services Coordinator provides on-shift supervision of event cleaning staff, ensuring frontline employees are properly deployed, supported, and performing assigned duties in accordance with established cleaning standards, safety protocols, and event-specific plans. Executes staffing deployments as directed by Cleaning Services leadership, following approved staffing models, zone assignments, and timelines, and making real-time adjustments as needed to maintain service levels during events. Assigns tasks, monitors work progress, and provides on-the-job coaching, reinforcing expectations related to quality, efficiency, safety, and guest interaction, while maintaining consistent application of department standards. Documents operational issues, performance concerns, and service deficiencies, and promptly escalates matters to Assistant Managers or department leadership in accordance with established procedures. Does not hold authority to hire, discipline, or terminate employees, and instead supports leadership by accurately reporting observations, completing required documentation, and participating in follow-up discussions as requested.Coordinates pre-event, event-time, and post-event cleaning operations, ensuring all assigned areas are properly prepared prior to doors, maintained throughout the event, and restored to established cleanliness standards following event load-out. Serves as Manager on Duty for assigned events, providing visible leadership, operational decision-making, and real-time issue resolution in alignment with department leadership and event command structure. Manages radio dispatch, staff check-in, and workforce accountability, confirming staff attendance, assignments, breaks, and redeployments, and maintaining clear communication with frontline staff and operations partners. Conducts inspections of event spaces, including seating areas, concourses, restrooms, suites, clubs, back-of-house areas, and exterior zones, identifying deficiencies and directing corrective action to maintain first-class standards. Ensures cleaning supplies, equipment, and materials are staged, available, and in proper working condition, coordinating with leadership to address shortages, equipment issues, or operational constraints. Completes post-event documentation and reporting, including staffing summaries, incident reports, supply usage, service issues, and operational feedback to support continuous improvement and leadership review. Performs other duties as assigned, consistent with the scope of the position and operational needs of the venue.An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School diploma or GED certificate. A minimum of two (2) years of supervisory experience. Experience in a similar sports and entertainment venue setting preferred. Experience working with a unionized workforce preferred. Experience scheduling staff in an event-based environment.Exceptional communication skills both verbal and written. Excellent organizational, planning, and problem-solving skills. Ability to maintain working relationships with clients, employees, exhibitors, patrons, and others. Ability to interact with all levels of staff including management.An individual should have knowledge and experience using Microsoft Office including Word, Excel, PowerPoint, and Outlook. Experience with ABIMM or similar timekeeping software is preferred.In addition to normal business hours, must have ability to work flexible hours, including nights, weekends, and holidays, that coincide with the event schedule. Must be available to work all 3 shifts, as necessary. Must be able to work with a diverse workforce.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.