Experience Associate Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in-store systems and digital tools. Coach in all directions and provide actionable feedback that improves performance. Takes ownership of store performance. Lead by example in training completion and staying up to date on product and service knowledge. Education and Work Experience High School Diploma/GED (Required) Retail: 12+ mos. Neighborhood Retail Associate Manager Preferred Care: 12+ mos. Associate Coach Preferred Knowledge, Skills and Abilities Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required) Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required) Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required) Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required) Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required) Consistently performs above company average in sales metrics. (Preferred) Proven track record of leadership in coaching to performance and ensuring behaviors are modeled around actions that yield successful sales and service outcomes aligned to key metrics. (Preferred) Ability to analyze sales data and trends to identify opportunities for improvement. (Preferred) Ability to multi-task and quickly move from store operations to coaching to customer support. (Preferred) Demonstrated effective operational and procedural compliance. (Preferred) Pass certification and annual re-certification process. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Salary Total Target Cash Earnings Opportunity: $69,608 - $109,523National Base Pay Range: $28.85 - $48.04 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. Benefits medical, dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance voluntary long-term care insurance mobile service & home internet discounts pet insurance access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. #J-18808-Ljbffr T-Mobile