Call Center Specialist

Job Description

Job Description

We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience. To apply for this role, please call us at View phone number on ziprecruiter.com.

Responsibilities:

• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.

• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.

• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.

• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.

• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.

• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.

• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.

• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.

• At least 2 years of experience in a call center, customer service, or similar support role.
• Hands-on experience handling inbound calls, with the ability to manage outbound calls as needed.
• Proficiency with customer service software and standard office applications, including Microsoft Office Suite.
• Strong verbal communication skills and a detail-oriented, service-focused approach when speaking with customers and vendors.
• Solid basic office skills, including data entry, recordkeeping, and general administrative support.
• Ability to stay organized, multitask effectively, and work accurately in a high-volume environment.
• Bachelor’s degree and 3 years of experience are preferred.