Lead Barista

Team Lead Position at OKANA Resort & Indoor Water Park

The Team Lead is responsible for overseeing daily team operations, ensuring service excellence, and supporting the achievement of departmental goals. This role provides leadership, guidance, and coaching to team members while maintaining high standards of productivity, quality, safety, and guest/customer satisfaction. The Team Lead serves as the primary point of contact for frontline staff and works closely with management to ensure smooth operations and a positive work environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum 2 years of supervisory, leadership, or related operational experience.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop team members.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office and operational systems as applicable.
• Ability to stand, walk, and perform physical duties as required by the department.
• Flexible schedule, including weekends, evenings, and holidays as needed.

Performance Standards

People

Interact with associates according to company values and foster a positive, collaborative, and inclusive work environment. Provide coaching, guidance, and support to team members while promoting teamwork, accountability, and professional development.

Customer Service

Ensure exceptional customer service standards are maintained. Respond promptly and professionally to customer concerns, questions, and service recovery situations.

Work Habits

Meet organizational standards for attendance, punctuality, professionalism, appearance, and work procedures. Demonstrate reliability and encourage the same among team members.

Personal Development

Continuously develop leadership skills and encourage team growth through training, coaching, and cross-functional learning opportunities.

Safety and Security

Promote and enforce all safety, security, and emergency procedures. Identify hazards, report concerns, and support a safe working environment.

Operational Excellence

Monitor daily operations to ensure quality, efficiency, and compliance with company policies and procedures. Assist in implementing process improvements and operational initiatives.

Staffing and Training

Assist with onboarding, training, scheduling, coaching, and performance management of team members. Support management in maintaining appropriate staffing levels.

Quality Assurance

Ensure work is completed accurately, efficiently, and according to established standards. Conduct routine inspections and audits as necessary.

Essential Functions

Constantly

• Lead and support team members throughout daily operations.
• Monitor workflow and ensure tasks are completed efficiently.
• Maintain a professional, safe, and productive work environment.
• Communicate operational updates and priorities to team members.
• Address routine employee and customer concerns.
• Complete required reports and documentation.
• Ensure compliance with company policies and procedures.

Frequently

• Conduct team briefings and shift meetings.
• Train, coach, and mentor staff members.
• Assist with scheduling and task assignments.
• Monitor performance metrics and productivity.
• Coordinate with management regarding operational needs.
• Assist with customer service escalations and problem resolution.

Occasionally

• Participate in management meetings and special projects.
• Support recruitment, interviewing, and onboarding activities.
• Assist with performance reviews and corrective action processes.
• Perform departmental duties as needed during staffing shortages.

Physical Requirements

Standing/Walking

Constantly. Move throughout work areas and monitor team activities.

Crouching (Bend at Knees)

Occasionally. Retrieve supplies and inspect work areas.

Kneeling/Crawling

Occasionally. Access storage areas and equipment.

Stooping (Bend at Waist)

Frequently. Review workstations and assist team members.

Twisting (Knees/Waist/Neck)

Frequently. Perform operational and supervisory duties.

Climbing

Occasionally. Use stairs and ladders as required.

Balancing

Frequently. Navigate work areas safely.

Reaching (Overhead/Extension)

Frequently. Access supplies and equipment.

Handling/Grasping

Frequently. Operate equipment, tools, and computer systems.

Fingering/Feeling

Constantly. Utilize computers, POS systems, and communication devices.

Pushing/Pulling

Occasionally. Move equipment and supplies. Average weight: 20 lbs.; maximum weight: 50 lbs.

Lifting/Carrying

Frequently. Lift and transport supplies, equipment, and materials. Average weight: 20 lbs.; maximum weight: 50 lbs.

Compensation: $16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.