Director of Maintenance

Introduction

Find a workplace where you are deeply appreciated, not only for the skills you offer, but for the individual you are. At Milestone, you'll enter into a rewarding career where you'll work with highly skilled professionals and do meaningful work in the lives of our senior residents. Join a welcoming environment that fosters strong relationships with the residents, their families, and your coworkers. We hope you'll consider serving alongside us.

Overview

We're seeking an experienced Director of Maintenance to lead all maintenance, repair, and upkeep activities across our communities. You'll oversee maintenance and housekeeping staff, coordinate with vendors and contractors, and ensure compliance with safety, building, and regulatory standards. This role is essential to providing safe, well-maintained living spaces for our residents.

Perks & Benefits

• Medical, Dental, Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

Responsibilities

• Develop and maintain a preventative maintenance program for all community systems, including HVAC, fire alarms, generators, kitchen equipment, irrigation, and sprinklers
• Conduct quarterly property walk-throughs and coordinate with contractors and vendors to address maintenance needs
• Prioritize and complete work orders in compliance with company standards, resident satisfaction, and regulatory requirements
• Ensure compliance with local, state, and federal building codes, OSHA, EPA, SDS, and fire regulations
• Hire, coach, train, evaluate, and, if necessary, terminate maintenance and housekeeping staff
• Schedule and monitor staff labor within budget parameters
• Inspect apartments for move-in/move-out readiness, including patching, painting, and carpet cleaning
• Maintain the property exterior, landscaping, snow removal, and waste management
• Manage inventory of supplies, parts, and equipment
• Assess and repair plumbing, electrical, and other property issues within legal and safety standards
• Review safety data sheets (SDS) and implement precautions for hazardous chemicals
• Respond to resident or community emergencies as needed
• Maintain offices, shops, and mechanical areas according to company standards
• Promote a safe work environment and address unsafe actions
• Foster teamwork, assist beyond job responsibilities, and positively impact coworkers, residents, and visitors
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent required; Associate or Bachelor's Degree in Business or related field strongly preferred
• Minimum three years of experience as maintenance staff; proven management experience required
• Valid State Driver's License for vehicle travel
• Strong verbal and written communication skills
• Ability to evaluate staff performance, resolve conflicts, prioritize tasks, and work under pressure
• Experience with Microsoft Word and Excel preferred
• Compassion for and desire to work with older adults
• Knowledge of employment laws and company regulations
• Ability to perform physical tasks such as painting, vacuuming, climbing ladders, and accessing attics

Physical Requirements

• Ability to stand, walk, sit, use hands, reach, stoop, kneel, crouch, climb, and balance
• Ability to talk, hear, and use vision effectively
• Occasional weekend, evening, or night work and on-call as needed
• Possible exposure to chemicals, infectious hazards, and potential injury risks
• Ability to lift and move up to 50-100 lbs occasionally
• Frequent interaction with coworkers, residents, and vendors