Employee Relations & Performance Specialist

Where you’ll work:

Remote (US)

People and Talent at GoTo

At GoTo, our People team puts people first—our employees are our greatest strength. We use innovative tools and thoughtfully integrated AI to attract and develop talented individuals in ways that are supportive and personal. Together, we foster a welcoming environment, where everyone can share ideas and feel heard and valued. Join us to help shape a workplace where every person can grow, succeed, and truly belong.

People and Talent at GoTo

We’re more than HR —we’re trusted partners in building GoTo’s future. By embracing innovative tools, including the power of AI, we create smarter, more personalized ways to attract, support, and engage our people. Our team champions a culture of growth and adaptability, empowering every employee to thrive in a dynamic, AI-enabled workplace. Join us as we shape the employee experience and unlock new levels of potential and creativity across the company.

Your Day to Day

As a employee performance analyst

• Partner collaboratively with HR Business Partners, Legal, and leaders to ensure fair, consistent, and equitable employee relations practices across the organization.

• Support the employee relations case lifecycle, including documentation, tracking, and preparing clear summaries to help guide thoughtful and compliant decision-making.

• Enable performance management processes by assisting leaders with coaching documentation, pre-PIP steps, and performance review cycles, helping create clarity and growth opportunities for all employees.

• Generate people insights by analyzing employee relations trends, exit interview data, and engagement feedback to help inform inclusive and data-driven decisions.

• Prepare and maintain accurate reporting and dashboards, ensuring leaders have the information they need to support their teams effectively and responsibly.

What We’re Looking For

To be successful in this role, you will bring:

• Experience in Human Resources, Employee Relations, Performance Management, or People Operations.

• Strong documentation and case management skills with attention to detail.

• Ability to analyze data, identify trends, and translate insights into meaningful recommendations.

• Experience supporting performance management cycles or employee relations processes.

• Strong communication skills and the ability to build trust with managers and HR stakeholders.

• Comfort working with HR systems, dashboards, and reporting tools.

• High level of discretion and ability to manage confidential information.

• Organized, proactive, and solutions-oriented mindset.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career.

Learn more ( .

What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

· Comprehensive health benefits

· Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

· Tuition reimbursement and access to instructor-led and on-demand learning and development programs

· The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

· Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more. (

The above shows our ranges from minimum to maximum and is displayed in the full-time equivalent amount . Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.

At GoTo, we’re shaping the future of work—driven by curiosity, innovative thinking, and a passion for solving real challenges. As the leader in cloud communications and IT, our solutions are built for what’s next and guided by a relentless focus on customers. Our culture thrives on diverse perspectives, ownership, and a growth mindset that fuels continuous learning and adaptation. Here, collaboration and authenticity spark new ideas and drive real action—so your impact is seen, felt, and valued. Join GoTo to build what’s next and accelerate your journey alongside teammates who turn possibility into reality.

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.