Front Desk Clerk

Job Title Guest Service Agent Department Front Office Salary Range $16-$18 Scope of Position Operate the functional areas of guest registration, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities The major responsibility is tooperatethe functional areas of guest services, i.e., resolvingguest complaints to the satisfaction of the guest; respondingpromptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently. Maintains a “can do” and a “guests first” attitude at all times. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management. Ensures adherence to procedures forguestand associatesecurity and emergency proceduresasestablished. Abidesbyestablishedprocedures for hotel accounting, credit control,handling of financial transactions, and security of monies. Requirements Must be willing to work a variety ofAM/PM,weekendand holidayshifts Requires strong command of the English language to include speaking,readingand writing. Requiresstrong organizational skills. Must beable tomulti-task andwork independently. Able be able to be on your feet/standforlong periodsof time. Excellentpeopleskills, listening skills,and an energetic personality. Meet/exceed customer and team expectations;atrue desireto satisfy the needs of others in a fast pacedenvironment Mustpossessbasic computer skills, i.e., Microsoft Word and Excel, Internet, etc. Able tolift, pull, or carry items weighing approximately 50 pounds Qualifications Education/Experience High School Diploma or Equivalent Skills Interpersonal skills,Computer aptitude,Communication,Organizational,and Customer service orientation The statements in this position description are intended to describe the essential nature and level of work being performed.They are not intended to be ALL responsibilities or qualifications of the job. #J-18808-Ljbffr