Client Services Manager - German speaker (pharma)

The Role At AMS, we’re building teams that are curious, collaborative and committed to doing great work. We’re looking for a Manager - Client Services, who enjoys learning and values teamwork. If you’re good at Stakeholder Partnering, Service Excellence, People Performance Management, Recruitment/Sourcing Strategy Development and excited to grow in a supportive environment, you might be exactly who we’re looking for. For this a role we need an individual with fluent German, deep expertise of the DACH market. Key Accountabilities What you’ll do: People Execute people strategy across team span focusing on hiring, development, wellbeing, engagement and retention. Lead, coach, and develop direct reports (Senior Recruiters) with a clear focus on tangible outcomes, talent development and provision of destination career pathways. Team 121's, coaching and development sessions and skip level meetings as appropriate. Input into and conduct Talent Review Meetings each Quarter with a focus on talent development. Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs. Delivery Management/Performance, Compliance and Finance Responsible for scaling up/down the teams to ensure delivery against target and budget. Input in to and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy. Responsible for ensuring team understands the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets. Weekly Capacity reviews - workload, risks, challenges, win themes. Execute and deploy client fulfilment strategy across portfolio. Skills & Requirements Fluency in English and German, both written and spoken. Proven track record in managing recruitment and/or sourcing teams within matrixed environments governed by KPIs and SLAs. Demonstrated ability to build a position as a trusted advisor, can work in a collaborative manner and influence stakeholders. Skilled in the team management and development of both under and over-performers. Ability to analyse function and development plans objectively and contribute to overall team capability improvement. Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment. Ability to use performance data and feedback along with your knowledge of leadership to support your team in the development of training, team cohesion and, process improvement to improve overall capability. Why AMS? At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore. We offer Growth and development focused on your strengths The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions. A team that values being Passionate, Bold, and Authentic Supportive communities such as our Employee Resource Groups (ERGs) Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you A competitive reward and benefits package* Flexibility in how and where you work* Hybrid model *Details may vary slightly depending on your location, local labour law, etc. Our statement We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email View email address on click.appcast.io or make a member of our Talent Acquisition team aware at any time. #J-18808-Ljbffr