Senior Software Engineer

Job Description

Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace our stack components. Continue to strive toward a fully automated infrastructure. Evaluate new instances to resolve the best price point as we work with our provider on long term pricing. Continue to enhance the tools we use daily to control our clusters. Work closely with product management when new features are being considered by being an advocate for not impacting performance of existing APIs. Experience operating large systems at scale. Build, manage, and scale the Search infrastructure at Zendesk - a combination of self-managed clusters and AWS-managed services. Come help us further improve our infrastructure automation so that we can continue to grow with Zendesk and our customers. Telecommuting Permitted.

Minimum Requirements

Master’s degree, or foreign equivalent, in Computer Science, Information Technology, Engineering, or closely related quantitative discipline.

Special Skill Requirements

Cloud native application development concepts, such as microservices Cloud computing technology, such as AWS Database fundamentals and SQL Elasticsearch Virtual machines and containers Distributed systems fundamentals, such as replication and fault tolerance Ruby on Rails; and Agile methodologies Unix CLI basics; and Git Any suitable combination of education, training, and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.

The US annualized base salary range for this position is $161,637 - $217,000. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

• bonus, benefits, or related incentives.

40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Notice of the Filing of the Application for Permanent Employment Certification

This notice is being provided as a result of the filing of an Application for Permanent Employment Certification (ETA Form 9089). This Notice of Filing will be posted between 30 and 180 days before filing the permanent labor certification application. The employer intends to permanently employ a foreign national in the job opportunity described above. Any person may provide documentary evidence bearing on the application to the Certifying Officer of the U.S. Department of Labor.

The address of the Certifying Officer is: United States Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

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Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre- employment testing, or otherwise participate in the employee selection process, please send an e- mail to View email address on click.appcast.io with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e- mail, text message or social media. Please verify the source of any job- related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to View email address on click.appcast.io