IT Support Coordinator

Job Description

Job Description

Responsibilities:

• Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and peripherals across Mayo Clinic campuses.
• Engage directly with customers to assess service requests, preferred device configurations, product inquiries, and returns.
• Gather, document, and validate requirements to ensure accurate and complete product orders that meet customer needs.
• Place orders on behalf of customers within Lawson, troubleshoot ordering issues, and partner with senior staff and Supply Chain Management to resolution while providing status updates.
• Deliver responsive customer service through effective communication and time management in a team environment.
• Apply project management practices to improve order lifecycle processes and maintain thorough documentation of requirements, requisitions, and MAC coordination.

Required Skills & Qualifications:

• Excellent computer troubleshooting and problem-solving skills.
• Knowledge of computer terminology and concepts (CPU, Internet, Networking, Client/Server, LAN/WAN).
• Experience with ticket tracking systems and documentation tools supporting endpoint operations.
• Working knowledge of Windows and macOS devices, printers, scanners, and multifunction hardware and software, with ability to maintain tracking tools and databases.
• Ability to prioritize and adapt to special projects, urgent requests, and high-priority orders.
• Strong relationship-building skills with internal and external customers.
• Experience level: See Education for required experience tiers.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.