Program Manager

Program Manager - Poole Rd

Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to expressing compassion and service across North and South Carolina. Founded in 1960, LSC provides a wide range of support including housing, services for children and families, and programs for individuals with diverse needs—delivered through innovative, community-focused approaches rooted in dignity, respect, and care.

Lutheran Services Carolinas (LSC) is seeking a dedicated Program Manager to lead services at our Raynor Street location. This part-time, benefits-eligible role offers an opportunity to make a meaningful impact by supporting individuals in a housing-focused program while ensuring high-quality, person-centered care aligned with LSC's mission and values.

Essential Functions:

• The role involves managing program operations, such as keeping appropriate on-site hours, handling petty cash, and reporting maintenance issues to Habitat. These duties are not limited to those listed above; other related tasks may also be required for the position.
• Monthly apartment inspections
• Provide basic life skills training, guidance, and social support as needed on an individual basis.
• Facilitate weekly face-to-face resident check-ins and documentation.
• Participate in quality assurance processes and ensure that all documentation is of the highest quality.
• Document incident reports in a timely manner.
• Provide monthly tenant meetings and a monthly calendar of community events.
• Provide on-site quarterly parent/guardian meetings.
• Develop a relevant community resource list of services and local transportation information.
• As required: liaison with resident providers
• Provide after-hours on-call phone support and emergency guidance as needed.
• Ensure that the safety of all residents is maintained and respond to emergent situations in a timely manner.
• Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups, and other professionals.
• Other duties as assigned by supervisor.

Qualifications:

Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience

Experience: 2 years' experience with 4 yr. degree or 5 years with high school diploma

Specific skills/abilities: Flexibility, sensitivity to varying cultural issues, ability to hold others accountable, and organizational skills.

Specialized knowledge, licenses, etc.: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver's license.

Preferences: Social Work Degree or working towards

Working Conditions/Physical Requirements:

• Ability to bend, stoop, reach overhead.
• Ambulatory throughout location/facility.
• Occasional lifting of groceries up to 10 lbs. (5%)
• Client/behavior Interventions - 25 lbs. (5-10%)
• Moving furniture up to 10 lbs. (5%)
• May be required to drive.