NORTHBOROUGH, MA - SENIOR ENDPOINT ENGINEER

NORTHBOROUGH, MA - SENIOR ENDPOINT ENGINEERWe are seeking a skilled Senior Endpoint Engineer to join our team as a 1099 independent contractor.The primary role entails driving strategic and engineering direction for the Device, Data, and Access area within the Digital Workplace team. The Senior Endpoint Management Engineer will work closely with vendors, partners, and project teams to provide short-term tactical improvements and solutions, while also being a key contributor to long-term strategic and engineering solutions for the future.This position will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space.This role interacts with the Operations teams on high-level incidents and assists with troubleshooting escalated issues from within the operational regions.This position will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world-class user experience with continuous service improvement. The Senior Endpoint Management Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific product updates, improvements, and experiences.Key AccountabilitiesResponsible for engineering, configuration, and support of endpoint management capabilities across Windows (10/11), iOS and Android, including Intune (MDM/MAM), Autopilot, Conditional Access, device compliance, remediation scripting, PowerShell automation, Group Policy, SCCM and Co-management, and BYOD / Mobile Application Management.Deliver technical outcomes across the endpoint lifecycle, including design, implementation, testing, controlled rollout, and operational readiness activities, in accordance with agreed standards and change governance.Provide advanced (3rd line) technical troubleshooting for complex software and hardware issues, including root cause analysis and the implementation of corrective and preventive actions.Utilize the Nexthink platform to monitor device health and Digital Employee Experience (DEX), identify trends, and support proactive remediation activities.Implement key initiatives within the Device and Data area and support the transition of delivered capabilities into operational support teams through documentation, knowledge transfer, and agreed handover practices.Contribute technical input to current state improvements and future roadmap initiatives, working closely with architecture, engineering management, product owners, delivery functions, and operational partners to support an end-to-end product experience.Maintain awareness of relevant products, technologies, and market trends, and provide practical recommendations that can be translated into implementable engineering work.Work effectively with vendors, business stakeholders, and technology leaders to support delivery, technical evaluation, and continuous improvement activities.Produce and maintain documentation, including solutions, SOPs, knowledge articles, and endpoint configuration standards, suitable for operational use and auditability.Communicate complex technical information clearly and concisely to technical and non-technical audiences, including incident updates, risk statements, and implementation impacts.Support a structured transition to operations using IT service management practices (e.g., ITIL-aligned processes), with a focus on service stability and maturity.Knowledge, Experience and Technical KnowledgeExtensive experience in endpoint management in a large enterprise environment, including Entra ID, Intune device configuration, Autopilot, Conditional Access, device compliance, Group Policy, SCCM and Co-management, application packaging, Microsoft 365, and endpoint hardware configuration.Demonstrable experience delivering a Windows 10 to Windows 11 migration using modern deployment approaches to minimize customer impact.Strong PowerShell capability, including writing, testing, and operating scripts for automation and remediation in production environments.Experience working within formal change and service management controls, including ServiceNow, and delivery tracking tools such as Jira, within an Agile delivery environment.Experience operating at enterprise scale (e.g., 10,000+ endpoints), with an understanding of supportability, standardization, and operational handover requirements.Strong documentation and communication skills, including the ability to produce clear operational runbooks, knowledge articles, and stakeholder-ready written updates.Strong attention to detail, prioritization, and the ability to deliver outcomes under time constraints in a fast-paced environment.DesirableExperience with Microsoft 365 Cloud PC and Azure Virtual Desktop (AVD).Experience with Privileged Access Workstations (PAW) or equivalent hardened administrative endpoints.Experience with Power BI.Experience managing macOS devices with Jamf.Required SkillsReadiness Microsoft 365 Data IT Service Management Project Teams Handover Access Support Driving Root Cause Analysis ROOT Operations Architects Analysis Articles Powershell Compliance ServiceNow iOS User Experience Azure Android Agile Architecture Attention To Detail Continuous Improvement Writing Communication Skills Automation Power BI Vendors Troubleshooting Windows Software JIRA Testing Documentation Design Engineering Business Communication ManagementJ-18808-Ljbffr