Community Manager - West End District - Portland

Job Description Summary This role manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve established budgeted financial and operational goals. It ensures that the property complies with company policies, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other relevant laws and regulations governing multi‑family housing operations. Responsibilities Provide input into the development of property budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports to establish historical performance and predict future trends. Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted promptly, making financial bank deposits, and preparing monthly financial status reports. Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, validating certificates of insurance, coding charges to appropriate Chart of Account codes, and coordinating communication among vendors, accounting, and the client/owner as needed. Control expenditures to stay within the approved budget and manage the petty cash fund. Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewal leases; conduct periodic apartment inspections; follow proper notice requirements; evict residents; and impose and collect late fees and other charges as allowed by lease terms. Gather, analyze, and interpret current market and economic trends that may impact the property; implement short- and long‑range marketing and leasing strategies to achieve occupancy and revenue goals. Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve service issues. Ensure the property’s maintenance team complies with company standards for responding to and completing resident service requests. Conduct regular property inspections and take actions to ensure that the property, grounds, buildings, and amenities meet standards for safety, cleanliness, and appearance. Supervise property staff by interviewing, hiring, orienting, and training employees; manage their performance in accordance with company policies and values. Assist in managing the client/owner relationship by meeting owners, conducting property tours, providing performance updates, and responding to owner requests. Complete various accounting, financial, administrative, and other reports; perform additional duties as assigned. For California Only: Manage the lease process using the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized. Basic Knowledge & Qualifications Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or a related field. 4-6 years minimum of relevant experience that demonstrates application of property management, sales, marketing, and customer service skills sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate team work. Ability to manage multiple priorities in a fast‑paced environment. Excellent communication, conflict resolution, and customer service skills. Detail‑oriented and self‑motivated with the ability to work independently, as a leader, and as a collaborative team member. Specialized Skills All licenses and/or certifications required by state and local jurisdictions. Valid driver’s license to operate a golf cart on property; all on-site staff authorized to drive a golf cart must also have a valid driver’s license. Proficiency in internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite). Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinates, including maintenance specialists. Travel / Physical Demands Team members work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Compensation Salary range: $95,000 – $104,000. Additional compensation may include a quarterly or annual bonus program for corporate positions or weekly, monthly, and/or quarterly bonus programs for onsite property positions. Benefits Competitive Medical, Dental, Vision, and Disability & Life insurance benefits; low (free basic) employee medical costs for employee‑only coverage, discounted after 3 and 5 years of service. Generous Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays; birthday off after 1 year; additional vacation accrued with tenure. Onsite housing discount at Greystar‑managed communities available to onsite team members subject to discount and unit availability. 6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (including adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. Equal Opportunity & Legal Information Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging; all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr Greystar