Assistant Restoration Project Manager

Restoration Assistant Project Manager  

ServiceMaster by A-Town Hi-Tech  

Department  

Restoration Operations 

Reports To  

Restoration Project Manager or Senior Restoration Project Manager 

Supervises / Leads  

May coordinate assigned field crews and support employees under PM direction 

Employment  

Full-time; schedule and on-call requirements vary by assignment 

Position Purpose 

Develops full project-management capability while supporting Restoration Project Managers with inspections, scope development, documentation, customer communication, scheduling, estimating, approvals, production coordination, and closeout. The Assistant Project Manager manages assigned activities or lower-complexity projects within defined approval limits and under active mentorship. 

Essential Responsibilities 

• Respond to assigned leads and job requests promptly and support required customer-contact and onsite-compliance steps. 
• Participate in or conduct supervised inspections; identify affected materials, safety concerns, category/class conditions, required documentation, and recommended next actions. 
• Create or assist with written scopes, sketches, equipment plans, work authorizations, job notes, photo documentation, and preliminary estimates. 
• Use Restore365, Xactimate, DocuSketch, OnTheWay, and other assigned systems accurately and within required timelines. 
• Provide customers with clear expectations regarding the restoration process, scheduled activities, access, documentation, and next steps without making unauthorized coverage promises. 
• Coordinate crews, equipment, materials, subcontractors, monitoring, specialty testing, consultants, and inspections under Project Manager direction. 
• Review daily field notes, photos, moisture records, equipment logs, labor, and material usage for completeness and follow up on gaps. 
• Visit active jobs to verify safety, scope, quality, progress, customer experience, and crew needs. 
• Maintain daily customer communication and record material conversations, decisions, delays, and approvals in the job file. 
• Track assigned jobs through pre-production, work in progress, invoice pending, and closeout activities; keep schedules and projected dates current. 
• Assist with estimate review, revision requests, supplements, change documentation, billing-package preparation, payment requests, and collection follow-up. 
• Participate in PM Academy activities, technical certifications, coaching, file audits, and demonstrated competency assignments. 
• Support emergency response, on-call management, and cross-department handoffs when assigned. 

Decision Authority and Escalation 

• May coordinate approved project activities and manage assigned lower-complexity projects after competency approval. 
• Estimate, pricing, contract, credit, discount, major scope, subcontractor, and customer-resolution decisions remain subject to the assigned Project Manager or designated leader’s approval until authority is formally expanded. 
• Must escalate coverage disputes, legal threats, safety incidents, regulated-material concerns, significant budget variance, and high-risk customer issues. 

Performance Expectations 

Performance is evaluated through the applicable Employee Competency Management System (ECMS) competency worksheet, position scorecard, core-values evaluation, coaching records, and demonstrated results. Primary areas include: 

• Timeliness and accuracy of customer contact, inspections, notes, photos, tasks, and system updates. 
• Quality of scopes, documentation, estimates, scheduling support, and production coordination. 
• Daily customer communication and effective expectation management. 
• Completion of PM Academy milestones, certifications, and assigned competency demonstrations. 
• Readiness to independently manage project profitability, compliance, cycle time, and closeout as a Restoration Project Manager. 

Core Values in This Role 

Integrity: Acts honestly, protects customer property and company resources, and reports conditions, mistakes, and work performed accurately. 

Mastery: Builds technical knowledge, follows industry standards, and pursues quality through preparation, training, and disciplined execution. 

Urgency: Responds promptly, communicates delays early, and keeps the customer and job moving without sacrificing safety or quality. 

Accountability: Owns assigned responsibilities, documentation, deadlines, and results; follows through without repeated reminders. 

Service: Treats customers, coworkers, trade partners, and affected occupants with empathy, professionalism, and respect. 

Growth: Seeks feedback, develops new capabilities, shares knowledge, and supports continuous improvement. 

Minimum Qualifications 

• High school diploma or equivalent required; associate or bachelor’s degree in construction, business, project management, or a related area preferred. 
• Restoration field leadership, construction, estimating, coordination, insurance-claim, or customer-service experience preferred. 
• IICRC WRT required or obtained within the company timeline; FSRT and IICRC Trauma certification are development expectations based on assignments. 
• Basic knowledge of building materials, moisture behavior, demolition, cleaning, job documentation, and restoration workflows. 
• Ability to learn Xactimate estimating software and company operating platforms, manage priorities, and communicate with customers, carriers, consultants, and crews. 
• Valid driver’s license and insurable driving record. 

Physical Requirements 

• Regular travel and jobsite inspections with occasional participation in field activities. 
• Ability to lift and carry up to 40 pounds, climb stairs and ladders, and access affected areas when safe and necessary. 
• Ability to wear job-appropriate PPE and respiratory protection when medically cleared and fit-tested. 

Work Environment and Schedule 

• Work may occur in residential, commercial, institutional, industrial, and disaster-affected environments. 
• Regular exposure may include water-damaged materials, dust, odors, noise, temperature extremes, confined areas, and emotionally stressful customer situations. 
• Must use assigned personal protective equipment and comply with company safety programs, hazard assessments, and applicable regulations. 
• Must be able to work a flexible schedule, including occasional evenings, weekends, holidays, travel, and on-call assignments as required by the position. 

All employees must follow company policies, SOPs, safety and confidentiality requirements, and lawful instructions. Related duties may be assigned based on business needs, training, and qualification. This description identifies primary duties but does not create an employment contract or prevent lawful revision of responsibilities.  

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.