Retail Operations Coordinator

Job Summary and Responsibilities

As our Retail Operations Coordinator in our Hospital Gift Shop, you will play a pivotal role in the operational success and financial health of our hospital gift shop. You will oversee essential retail functions, including inventory control, visual merchandising, and seasonal promotions, while ensuring seamless financial reporting and budget tracking. By bridging the gap between administrative oversight and hands‑on retail management, you will contribute to a welcoming environment for patients, visitors, and volunteers alike.

Every day you will manage the pulse of our gift shop by reconciling daily receipts, maintaining accurate ledgers, and preparing essential financial reports for our finance department. Your daily responsibilities will involve processing freight, managing point-of-sale inventory, fulfilling website orders, and ensuring our sales floor is impeccably stocked and organized. Additionally, you will provide critical support to our volunteer services team, stepping in to cover shifts, facilitating suggestive selling, and assisting in the coordination of hospital events and banquets to ensure a positive, professional experience for our community.

To be successful in this role, you will possess 1–3 years of retail experience paired with strong analytical skills to manage data, deposits, and accounting processes. You must demonstrate basic computer proficiency in Google Sheets and web-based programs, alongside the ability to multitask effectively without direct supervision. With your commitment to excellent customer service and your capacity for light physical work, you will help us uphold the high standards of service and professionalism required in a healthcare-centered retail environment.

Job Requirements

Required

• High School Diploma or GED General Studies and minimum of 1-3 years of retail experience

Where You'll Work

At CHI Health CUMC-Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.