Resident Services Supervisor

Job Description

Job Description

Resident Services Coordinator

We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.

• Staff Supervision & Training

• Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.

• Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations.

• Lead daily staff huddles and communicate updates effectively.

• Conduct new employee orientation and ensure completion of pre-service training requirements.

• Coordinate and track two in-services per month and maintain ongoing competency validations.

• Monitor staff compliance with uniform policies and promote professional standards.

• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.”

• Maintain an annual in-service training calendar and track competency completions.

• Resident Care & Service Coordination

• High school diploma or equivalent.

• Demonstrated ability to supervise and mentor frontline staff.

• Strong organizational, problem-solving, and time-management skills.

• Excellent verbal and written communication skills.

• Ability to remain calm and professional in fast-paced, high-pressure environments.

• 2+ years of experience in assisted living, memory care, or long-term care preferred.

• Experience in medication management and familiarity with state regulations.

• Prior experience conducting staff training and coaching.

• Health Insurance

• Dental Insurance

• Vision Insurance

• Disability Insurance

• Employee Assistance Program

• 401(k)

• Life Insurance

• Paid Time Off