IT Services & AV Support Technician
cb20 Managed IT & AV Services
IT Services & AV Support Technician
cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world's leading hardware and software providers, we deliver confidence, security, and above all " An Experience Above ".
cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.
We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments.
Key Responsibilities
- Set & Installation
- Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems.
- Mount TVs, displays, and wall panels.
- Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.
- Configure control systems
- Testing & Troubleshooting
- Test AV systems to ensure functionality before events or meetings.
- Diagnose and resolve issues with video, sound, or connectivity.
- Perform routine maintenance checks on equipment.
- Replace or repair damaged components (cables, connectors, speakers, etc.).
- Live Event and Meeting Support
- Operate sound boards, mixers, and lighting consoles during live events.
- Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
- Provide on-the-spot technical support for presenters and participants.
- Record or stream events, webinars, and meetings.
- Configuration & Integration
- Operate sound boards, mixers, and lighting consoles during live events.
- Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
- Provide on-the-spot technical support for presenters and participants.
- Record or stream events, webinars, and meetings.
- Training & User Support
- Train users on operating AV systems and conference room equipment.
- Create simple user guides or cheat sheets for non-technical staff.
- Offer basic troubleshooting support over phone, email, or chat.
Required Skills & Qualifications
- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
- Hands-on experience with installing and supporting AV systems and infrastructure hardware.
- Strong understanding of Microsoft Operating Systems and basic networking protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and as part of a team in fast-paced environments.
- Willingness to provide after-hours support and participate in on-call rotations.
Vacancy posted 1 day ago
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