Manager, Recruiting Operations

Recruiting Operations ManagerProfound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.Built on 2B+ real user prompts and growing, Profound's data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.As Profound's first Recruiting Operations Manager hire, you'll own both the infrastructure and the team that powers how we hire at scale. You'll build and lead a team of Recruiting Coordinators, architect the systems and processes that let every recruiter move faster, and bring genuine AI and automation expertise to bear: not as a buzzword, but as a forcing function for doing more with less. This is a rare opportunity to define what modern recruiting operations looks like at a company building at the frontier of AI.What You'll DoLead & develop the Recruiting Coordination teamHire, manage, and grow a team of Recruiting Coordinators as our hiring volume scales, owning their day-to-day priorities, development, and performanceBuild the team structure, capacity model, and operating rhythms that allow the function to keep pace with aggressive hiring targetsSet clear expectations and accountability frameworks so the team executes consistently without bottlenecksOwn and evolve the recruiting tech stackOwn Profound's ATS end to end: pipeline configuration, stage definitions, scorecards, automations, and integrations with scheduling and sourcing toolsManage the full recruiting technology ecosystem beyond the ATS, including scheduling tools, sourcing platforms, and LinkedIn Recruiter, ensuring we extract full value from eachIdentify, evaluate, and implement AI tools that meaningfully reduce manual work across the recruiting lifecycle, from sourcing and scheduling to candidate comms and debrief collectionBuild AI-enabled workflows and automations that increase coordinator throughput and recruiter efficiency without sacrificing candidate experienceBuild the data foundation for smart hiring decisionsDesign and maintain a recruiting metrics dashboard tracking time to hire, pipeline conversion by stage, source quality, offer acceptance rates, and capacity utilizationAudit the full hiring process across every function, diagnose where candidates stall and where we lose people we shouldn't, and fix itPartner with Finance and People Ops on headcount planning and req tracking to ensure approved hiring plans move through the pipeline on scheduleEnable hiring managers to be force multipliersDesign and run hiring manager enablement programs including structured intake templates, interview guides, and calibrated scorecards that make hiring managers faster and more consistentSet SLAs across the recruiting process and hold all parties accountable to themBuild documentation and playbooks that codify how we hire, from role kickoff to debrief to offer close, so the function scales without degradingOwn interviewer training across the company, building a program that gets every new Profound employee ramped on structured interviewing, bias awareness, and consistent evaluation before they step into a loopWho You AreExperienced operator and people manager with 6+ years in recruiting operations, HR systems, or a closely adjacent function, including 2+ years managing a teamAI-forward: you've actively experimented with and deployed AI tools in a recruiting or operational context, and you think in terms of what should be automated vs. what requires human judgmentSystems thinker who finds broken processes genuinely interesting and approaches them by mapping the full picture before touching anythingAnalytical and data-driven, able to build dashboards from scratch and translate recruiting data into decisions, not just reportsDeep ATS fluency: you've configured and optimized ATS platforms, not just used them, and you know how to get them to do things most people don'tStrong communicator and influencer who earns trust from recruiting teams and hiring managers alike, and can run enablement that actually sticksBuilder mindset: comfortable operating without existing playbooks, excited by ambiguity, and oriented toward durable solutions over quick fixesHigh agency leader who identifies what needs to happen, mobilizes the team to execute, and doesn't wait for permissionLocationThis is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.For this role, the expected base salary range is $175K - $215K. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.