Sr. Customer Service Representative

Sr. Customer Service Representative

Fort Wayne

Nearest Major Market: Fort Wayne

The CSR lead is responsible for building rapport and trust with clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. CSR lead is also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities:

• Labor and Training Management
• Customer Service
• Documentation
• Data Entry
• Clerical
• Communication
• Other Duties (Site Specific)

Minimum Required Qualifications:

• Education and/or Experience: Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity
• Skills, Knowledge and Abilities: Intermediate computer skills, proficient with MS Office Applications, WMS functions, English (reading, writing, verbal), business writing proficiency, mathematical skills, strong attention to detail, ability to perform duties with minimal supervision or guidance, effective communication skills

Preferred Qualifications:

• 1 year customer invoicing experience
• 2-3 years customer service experience
• 3-5 years Manufacturing or distribution/logistics experience
• 3-5 years basic math computations experience

Physical Demands:

• Occasionally Hand & Finger manipulation, Sitting, Handling product and/or packaging materials
• Frequently Bending
• Constantly Walking and Standing
• Ability to Lift/Carry and Push/Pull 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel

Work Environment:

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV – Global transport and logistics