Director of Program and Club Operations

Job Description

Job Description

Position Summary

The Director of Program and Club Operations will lead the strategic design, implementation, and oversight of comprehensive, club-wide youth development programs. Areas of oversight include Education, Social Recreation, Arts & Crafts, Physical Education, along with College & Career Readiness. This position ensures alignment with the mission and goals of the Boys & Girls Club Movement and supervises program staff across multiple sites.

Key Responsibilities

Leadership & Program Oversight

• Design and manage high-quality programs that align with the Boys & Girls Clubs’ Youth Development Strategy.
• Develop and implement clear objectives in alignment with the Strategic Growth Plan.
• Oversee daily implementation of programming to ensure member engagement, skill development, and positive outcomes.
• Provide leadership in guiding staff and members, ensuring a safe, inclusive, and developmentally appropriate environment.
• Facilitate services to meet members’ educational, social, emotional, physical, and vocational needs.

Health, Safety & Facility Standards

• Establish and maintain high standards of health and safety across all program areas.
• Ensure site staff are trained to enforce safety protocols and maintain clean, well-organized and well-equipped spaces.
• Adherence to all Safety Policies and Procedures, including emergency response plans.

Strategic Planning & Evaluation

• Regularly evaluate all club programs for effectiveness, execution and impact.
• Use data and member feedback to adjust and improve program offerings.
• Execute all grant requirements and reporting aligned to desired outcomes.

Resource & Staff Management

• Assist in developing and managing the annual program budget, ensuring efficient use of resources.
• Recruit, train, supervise, and evaluate program staff and volunteers.
• Foster a culture of continuous improvement and professional growth through coaching and development opportunities.
• Maintain accurate records and prepare reports on program participation, outcomes, and incidents.

Marketing & Community Engagement

• Increase program visibility through promotion of activities via daily schedules, internal communications, and community outreach.
• Develop and distribute promotional materials, including flyers and announcements for upcoming programs and events.

Additional Responsibilities

• May lead or participate in special programs and events (e.g., Keystone, Youth of the Year, Awards Programs).
• May operate Club vehicles for member transportation as needed.
• May travel with youth or attend weekend events on a limited basis.
• May serve as liaison with parents/guardians to address member concerns.

Relationships

Internal

• Maintain regular, collaborative communication with Club staff, volunteers, and members to facilitate programming and address operational needs.

External

• Cultivate relationships with schools, parents, and community partners to support program delivery and resolve issues.

Qualifications

• Bachelor’s degree in a related field or equivalent experience required.
• Minimum of five (5) years of experience in youth program management, preferably within the Boys & Girls Club network or a similar youth-serving organization.
• Strong verbal and written communication skills.
• Proven ability in staff supervision, project management, and group facilitation.
• Knowledge of youth development principles and cultural competency.
• Advanced computer proficiency with experience in data management, spreadsheets, and digital collaboration tools
• Current CPR and First Aid certification required.

Physical Requirements & Work Environment

The role may require periods of standing, walking, and light physical activity. Must be able to participate in active programs and operate in a youth-focused environment. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA).

Disclaimer

This job description reflects the general duties and responsibilities necessary to describe the role. It is not an exhaustive list of all tasks and expectations. Duties may evolve over time as organizational needs change.

Boys & Girls Clubs of Lee County is a non-profit organization. Our mission is to enable all young people, especially those who need us most, to reach their full potential as productive, caring and responsible citizens.

Company Description

Boys & Girls Clubs of Lee County is a non-profit organization. Our mission is to enable all young people, especially those who need us most, to reach their full potential as productive, caring and responsible citizens.