Room Attendant

Job Description

Job Description

Battery Wharf Hotel is seeking Room Attendants who possess a friendly and positive attitude. In this role, you will be tasked with cleaning and maintaining guest rooms, public areas, and back-of-house spaces such as the linen room and laundry areas, in accordance with company procedures and standards, ensuring that we exceed our guests' expectations.

RESPONSIBILITES & DUTIES

• Stocking the cart to guarantee that sufficient cleaning supplies, equipment, and amenities are available for the proper cleaning of each room.
• Following knocking procedures before entering a guest room.
• Cleaning the assigned guest rooms and ensuring that amenities are replenished in each cleaned room. Completing the entire housekeeping checklist.
• Reporting cleaned rooms to the supervisor for inspection.
• Notifying any damages or hazards present in guest rooms, such as burned-out light bulbs, broken furniture, or malfunctioning lights.
• Securing guest room doors upon exiting.
• Maintaining neatness in the corridors and service areas at all times.
• Turning in all lost and found items as well as all guest room keys.
• Adhering to all company policies and procedures.
• Following safety and security protocols and regulations.
• Being knowledgeable about department fire prevention and emergency procedures.
• Utilizing protective equipment as required.
• Reporting unsafe conditions to management.
• Reporting accidents, injuries, near-misses, property damage, or loss to management.
• Ensuring a safe work environment by adhering to all safety and security procedures and regulations.
• All team members are expected to maintain a neat, clean, and well-groomed appearance, as specified in the team member handbook.
• Performing any related duties as requested by management.
• Assisting other housekeeping personnel as needed.

KNOWLEDGE SKILLS & ABILITIES

• 1-3 years of prior experience in a similar role.
• Bend and reach to dust, clean and make beds.
• Stand and walk for varying lengths of time, often long periods.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
• Lift all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Pushing heavy carts.
• Lifting fifty (50) pounds maximum.