Eligibility Specialist 1

Eligibility Specialist 1 Employment Type: Full-Time, non-exempt. Pay Range: $23.00-24.00 per hour*. Work Schedule: Monday through Friday, 8:00am to 4:30pm (schedule flexibility required to meet business needs). Primary Work Location(s): This position is onsite and will be required to service the primary hospital locations of: – Sherman Oaks Hospital – 4929 Van Nuys Blvd, Sherman Oaks CA 91403 – Encino Hospital Medical Center – 16237 Ventura Blvd, Encino CA 91436. Why You’ll Love This Role As an Eligibility Specialist I, you’ll make a difference in patients’ lives every day. You’ll be a lifeline for patients navigating stressful moments of their healthcare journey, meeting with patients and families, listening to their stories, and helping them access financial assistance programs. Your compassion, communication skills, and problem‑solving abilities will guide patients step‑by‑step through applications for Medicaid, Medicare, disability, and hospital charity programs. You’ll build relationships, grow your skills, and positively impact patient lives every day. What You’ll Do Serve as a patient advocate, meeting patients in‑person, including bedside, to assess eligibility for financial assistance programs. Guide patients through complex application processes for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation. Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues. Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while adhering to productivity and quality expectations. Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand. Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies. Use multiple systems and tools to document, track, and report on patient information. Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed. Complete special projects as assigned. What We’re Looking For High school diploma or GED. Proficiency in English and Spanish. 1+ years of experience in a customer‑facing role (financial counseling, healthcare, social services, or similar environments preferred). Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Ability to explain complex information clearly and empathetically. Comfort working in fast‑paced environments with changing priorities. Genuine care for patients’ needs and concerns. Reliable transportation and a valid driver’s license. Occasional local travel may be required based on operational needs. What We Offer Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short‑term and long‑term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance. Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners. Generous paid time off: 17 days PTO for full‑time colleagues with increases based on tenure, 9 paid holidays, and 40 hours of paid volunteer time each year through our Heart & Soul program. Learning & career development: premium LinkedIn Learning access and our SOAR development program. Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support, as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources. Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts. EEO Statement SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other federal, state, or local protected class. #J-18808-Ljbffr