Systems Engineer

IT Support Specialist

Under the direction of the IT Director, the incumbent will provide technical assistance, support and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system requirements. He/she will also assist other IT staff to prepare and conduct user training in the proper use of new hardware and software as it is introduced. The incumbent will coordinate with equipment vendors and service providers for maintenance and services provided for in-equipment and service support agreements through the departmental License and Security Administrator. He/she will act in a supervisory role for the Systems Administration Team.

Essential duties and responsibilities include:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Receive, configure, install and support computer hardware and peripherals in a networked environment.
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace.
• Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise.
• Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and server hardware and appliances.
• Manage replacement spares through repair or Dealer RMA programs to insure maximum hardware availability and minimum down-time related to maintenance issues.
• Maintain statistical and maintenance data on the remediation of issues with supported hardware and appliances.
• Lift and carry 30 pounds frequently during a shift.
• Perform other departmental duties as may be required by Management.
• Perform administrative tasks as may be required by local and corporate policy.
• Responsible for maintaining a clean, safe and hazard free work environment.
• Supervise Systems Administrators in scheduling, training, coaching, mentoring, evaluating and disciplining.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

Qualifications:

• A Bachelor's Degree in a computer related discipline is preferred. Equivalent technical training and certification may be considered.
• Four (4) years of experience managing a computer hardware support and maintenance team, as well as, performing as a member of that team is also preferred.
• Prefer candidate possess MCSE certification and VMWare certification.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).