ServiceNow Upgrade Management Engineer

job summary: This role is part of Telecom Operations on the Telecom Network Support (TNS) team and is responsible for executing key NERC CIP Telecom Operations tasks in partnership with the Telecom Operations Compliance (TOC) team. The analyst will serve as the primary liaison to TOC and will perform compliance-driven operational work such as OpenGear configuration and troubleshooting, Cisco/OpenGear password changes, ACL changes, IOS/OS upgrades, and patch mitigation plan (PMP) review, with work tracked through Footprints and ServiceNow. Ansible playbook development and execution to support these operational activities is a strong plus. This position requires an understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles.

location: Charlotte, North Carolina

job type: Contract

salary: $37.55 - 47.55 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities: Support internal data networks with focus on improving reliability. Perform NERC CIP operational support activities in coordination with Telecom Operations Compliance (TOC), including: Open Gear configuration and troubleshooting. Password changes on Cisco devices and OpenGear. ACL changes on network devices. Perform IOS/OS upgrades on Cisco devices and support scheduled upgrade initiatives. Review and support execution of Patch Mitigation Plans (PMPs) and related patch activities. Develop, maintain, and execute Ansible playbooks to support repeatable operational tasks (configuration changes, password updates, ACL modifications, and related automation). Enter, update, and manage Change Requests / tickets in Footprints and ServiceNow associated with device changes and compliance-driven operational work. Collaborate across all tiers of the operations organization and partner closely with TOC to ensure operational readiness and consistent execution of transitioned responsibilities. Contribute to and participate in network improvement initiatives and operational process improvements. Perform troubleshooting and analysis of network devices and related appliances (as applicable).

qualifications: Bachelor's degree in Information Technology (or related discipline) from a four-year college plus two (2) years of related experience. In lieu of Bachelor's degree and two (2) years of experience: High School/GED plus six (6) years of related experience. Demonstrated network operations experience troubleshooting enterprise networks using strong TCP/IP fundamentals. Network maintenance: Experience performing Cisco IOS/OS updates/upgrades and completing required validation checks. Ticketing / change documentation discipline: Experience creating/updating operational tickets and documenting device changes in enterprise ticketing/change systems (Footprints and/or ServiceNow experience preferred). Strong written and verbal communication skills with the ability to produce clear documentation and follow controlled operational procedures. Networking Protocols: Proficiency configuring and troubleshooting common networking protocols and technologies. Routing & Switching: Ability to troubleshoot routing and switching issues in a production environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At OpenKyber, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, OpenKyber offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

For applications and inquiries, contact:View email address on click.appcast.io