Assistant General Manager

Join Our Team at the SpringHill Suites by Marriott Midtown Baldwin Center!

The SpringHill Suites by Marriott Midtown Baldwin Center is seeking a Hotel Assistant General Manager to join our team!

About Us:
Working at the SpringHill Suites by Marriott Baldwin Center offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and opportunities for career development. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment.


Why This Role?
Working as a Hotel Assistant General Manager at the SpringHill Suites by Marriott Midtown Baldwin Center offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Assistant General Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.


What's In It for You?
Comprehensive Benefits: Medical, Dental, and Vision - DAY ONE - NO WAITING PERIOD
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Assistant General Manager include:

• The Hotel Assistant General Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:
• Operations Management: Oversee daily hotel operations, ensuring all departments (front desk, housekeeping, food & beverage, maintenance) function efficiently and meet service standards.
• Staff Supervision and Training: Assist in hiring, training, and managing staff to ensure a motivated team that delivers an exceptional guest experience.
• Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
• Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
• Sales and Marketing Support: Collaborate with the sales team to promote the property and increase occupancy and revenue.
• Acting as General Manager: Step into the General Manager's role in their absence, making critical decisions and ensuring seamless operations.

What we are looking for in a Hotel Assistant General Manager includes:
Leadership and Management Skills

• Ability to motivate, guide, and manage teams across different departments.
• Delegation and conflict resolution skills to maintain a productive work environment.

Communication Skills

• Strong verbal and written communication for interacting with guests, staff, and upper management.
• Active listening to understand and resolve guest or employee concerns effectively.

Customer Service Excellence

• A guest-first mindset to ensure high levels of customer satisfaction.
• Problem-solving and conflict management to address guest complaints diplomatically.

Financial Acumen

• Understanding of budgeting, forecasting, and financial reporting.
• Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

Operational Expertise

• Knowledge of hotel management software and systems (e.g., PMS, POS).
• Familiarity with housekeeping, front office, food & beverage, and maintenance processes.

Organizational and Time Management

• Multitasking ability to handle various operational tasks simultaneously.
• Attention to detail and time management to prioritize and meet deadlines.

Problem-Solving Skills

• Quick thinking and decision-making under pressure to resolve operational or guest issues.
• Analytical skills to identify and address process inefficiencies.

Adaptability and Resilience

• Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
• Emotional resilience to manage stress and maintain composure during high-pressure situations.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Cincinnati, Ohio!