Customer Service - Tucson

Customer Service Representative

The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative's purpose is to complete tasks, and resolve challenges with other departments.

Responsibilities

Responsibilities and Duties

• Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
• Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Creating customer service tickets for required service and parts.
• Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
• Proper documentation of customer activities, progress, and service issues.
• Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
• Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
• All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.

Qualifications

• Punctual and reliable; be at work on time every day and the ability to work in a team environment.
• Strong phone contact handling skills and active listening
• Problem solving skills required, willingness to learn.
• Microsoft Programs experience – Outlook, MS Teams, and MS Excel
• Construction and Window knowledge preferred.
• Bilingual Spanish/English a plus
• Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.
• Consistency complete day to day tasks of a customer service representative per standard work routine.