NY Metro | Managing Director | Luxury Boutique Hotel

Job Description

Job Description

DESCRIPTION:

A celebrated and iconic Westchester County boutique hotel is seeking a dynamic Managing Director. The Managing Director is responsible for all aspects of the property’s operation, including quality control, staff management, guest satisfaction, financial performance, repairs and maintenance, and operational efficiency. This executive leader oversees all facets of the hotel, F&B outlets, events, and service operations, providing direct leadership and support to the Service Managers across the entire property. Playing a critical role in maintaining luxury service standards, the Managing Director ensures operational and financial excellence while fostering an inspiring, positive work culture.

Core Responsibilities —

• Holds full P&L accountability, directly managing the property's multi-million dollar annual operating budget to optimize resource allocation and maximize profitability. 
• Partners with the Revenue Management team to deploy dynamic pricing strategies, driving RevPAR and Average Daily Rate (ADR). 
• Oversees Capital Expenditures (CapEx) planning, renovations, and property maintenance projects to maintain brand standards and elevate asset value. 
• Guarantees strict compliance with luxury brand standards across all departments, consistently achieving top ratings on internal and third-party inspection audits. 
• Directs daily operations across the Front Office, Housekeeping, Food & Beverage, and Engineering/Maintenance teams. 
• Recruits, mentors, and develops a high-performing department head team, establishing clear KPIs and leadership succession paths. 
• Oversees event execution and venue operations, coordinating closely with sales and operational leads. 
• Ensures rigorous compliance with local health regulations, liquor licenses, labor laws, and OSHA workplace safety requirements. 

Operational Involvement —

The Managing Director anchors day-to-day property alignment and guest excellence by:

• Personally managing VIP arrivals, high-profile corporate clients, and high-stakes service recovery resolutions. 
• Monitoring Net Promoter Scores (NPS), digital reviews, and guest feedback loops to implement targeted operational enhancements. 
• Renegotiating third-party service vendor contracts and procurement agreements to reduce operating costs while protecting quality standards. 
• Managing dynamic labor modeling and schedule efficiency to match occupancy fluctuations and minimize overtime expenditures. 
• Developing and enforcing property emergency response plans and crisis management protocols to ensure guest safety and business continuity. 
• Leading weekly executive meetings with actionable deliverables and conducting high-energy pre-shift alignments. 
• Utilizing property systems daily, including MarginEdge, Tripleseat, and modern POS and reservation platforms. 

REQUIREMENTS:

• Minimum of 3 years of experience as a General Manager or Director overseeing both a full-service restaurant and hotel property. 
• Proven track record of leading high-caliber, upscale hospitality and fine-dining service. 
• Demonstrated experience with large-scale event execution and catering operations. 
• Advanced financial acumen with deep experience managing inventory, prime costs, and multi-million dollar P&Ls. 
• Strong strategic planning skills with a focus on delivering, assessing, and executing action plans. 
• Superior interpersonal, conflict resolution, and communication skills across front-of-house and culinary teams. 
• Proficient in restaurant and hospitality software, including MarginEdge (or comparable), Tripleseat, POS, and reservation management platforms. 
• Must hold a valid NYC Food Protection Certificate and comprehensive knowledge of health and safety standards. 
• Flexibility to work irregular hours, including nights, weekends, and holidays based on property volume. 

BENEFITS:

• Base Salary of $160-180K+ depending on experience
• Comprehensive Health, Dental, and Vision insurance. 
• 401(k) retirement savings plan. 
• Paid Time Off (PTO). 
• Commuter benefits and exclusive dining discounts. 
• Significant opportunities for internal career advancement. 
• Relocation and housing stipend is negotiable on a case by case basis
• EOE - We are an equal opportunity employer