Receptionist - State Farm Agent Team Member

Receptionist / Customer Care Representative Full Time in Tucson - AZ Compensation: $17.00 - $20.00 per hour. Benefits Life insurance 401(k) 401(k) matching Bonus based on performance Health insurance Opportunity for advancement Paid time off Training & development About the Role Andy Manchanda State Farm seeks a professional, friendly, and motivated Receptionist / Customer Care Representative to join our growing agency team. This role is ideal for someone who enjoys helping people, staying organized, and creating a positive first impression. In addition to front desk and customer service responsibilities, this position supports agency growth by asking discovery questions, identifying customer needs, offering appropriate insurance options, and connecting qualified opportunities to the sales team. If you are dependable, coachable, and interested in building a long‑term career in the insurance industry, this may be a great opportunity for you. What You’ll Do Greet customers warmly in person and over the phone Answer incoming calls and direct customers to the appropriate team member Manage appointment scheduling, office communication, and daily front desk responsibilities Assist with customer inquiries, follow-up, and account updates Maintain accurate customer records and documentation Ask discovery questions to better understand customer needs Identify opportunities to offer additional insurance products and services Pivot qualified conversations to the sales team when appropriate Support customer retention through excellent service and timely follow-up Assist the team with administrative tasks, projects, and office support Learn State Farm products, systems, and customer service expectations Work toward obtaining required insurance licenses Licensing Requirement Candidates must be able and willing to obtain the following licenses: Property & Casualty license Life & Health license What We’re Looking For Previous receptionist, customer service, administrative, or office experience preferred Strong communication and interpersonal skills Friendly, professional, and customer-focused personality Highly organized with strong attention to detail Able to multitask in a fast-paced office environment Comfortable asking questions and engaging in customer conversations Willingness to learn how to identify customer needs and offer solutions Comfortable supporting sales conversations and transferring opportunities to the sales team Basic computer skills, including Microsoft Office and CRM systems Dependable, punctual, coachable, and team-oriented Ideal Candidate The ideal candidate is someone who can be the welcoming face and voice of the agency while also supporting growth. You do not need to be a high-pressure salesperson, but you should be comfortable having conversations, asking questions, identifying needs, and helping customers understand available options. Why Join Andy Manchanda State Farm Opportunity to grow within the insurance industry Supportive agency environment with training and development Chance to build licensing and product knowledge Work with a team focused on customer care, growth, and long-term success Be part of an agency that values professionalism, service, and relationship-building #J-18808-Ljbffr