Intake Patient Coordinator

Position: Intake Patient Coordinator

Location: Richland WA

Type: Full Time Non-Exempt

Anticipated Schedule: Mon – Fri 8:00am – 5:00pm

MISSION, VISION, VALUES

MISSION: Guiding our community members to live their best lives, even and especially through the end of life.

VISION: Tri-Cities Chaplaincy is the recognized source for expert guidance during a crisis, at and through life's end, and following a loss.

VALUES: Accessibility, Integrity, Achievement, Supportive Environment

Position Overview

The Intake Patient Coordinator is crucial in facilitating the admission process for patients entering hospice and palliative care services. The Intake Patient Coordinator performs a variety of administrative support duties associated with the hospice intake and/or referral process following internal processes and procedures. Additionally, the Intake Patient Coordinator acts as a knowledgeable resource, offering essential information to families considering hospice and palliative care options.

Requirements

Minimum Qualifications

• High School Diploma or Equivalent
• This position is designated as Safety Sensitive. Must be able to pass a pre-employment drug screen which includes cannabis testing in Washington State.
• Ability to report to the assigned work location(s) as scheduled and maintain consistent, reliable attendance.
• Two (2) years of related work experience in a medical office, healthcare facility, hospice, or palliative care setting.
• Two (2) years of experience in medical terminology and abbreviations.
• Strong communication and interpersonal skills, with the ability to interact compassionately with patients and families.
• Excellent organizational and time management skills, with attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency in computer applications, Microsoft Office, and electronic medical records (EHR) systems.
• Ability to write concisely, and legibly and follow written and verbal instructions.

Join Our Team

At Tri-Cities Chaplaincy, we’re committed to providing compassionate care and support to individuals and families during life’s most challenging times. We invite you to be part of our mission and contribute to meaningful work that touches the heart of our community.

Why Join Us?

• Purpose-Driven Work: Be part of a team that makes a real difference in patients’ and families' lives.
• Supportive Environment: Thrive in a collaborative and caring atmosphere.
• Professional Growth: Access opportunities for learning and career development.

Bring your passion for care to Tri-Cities Chaplaincy, where every moment matters. Apply today and start a career that’s as rewarding as it is impactful.

Compensation

Hiring Range: $24.48/hour – $28.68/hour

$3,000 Sign-On Bonus: New hires are eligible to receive a $3,000 bonus upon successful completion of 90 days of continuous employment in good standing

Note Regarding The Listed Pay Range

At Tri-Cities Chaplaincy, we carefully establish pay ranges for our positions by taking various factors into account, including education, certifications, knowledge, skills, experience, internal equity, and market conditions. These ranges are tailored to match the diverse programs and services we offer. Our goal is to ensure fair compensation for candidates based on these factors while maintaining internal peer equity.

Hiring Range: The starting pay range offered to new hires, depending on experience and qualifications.

Benefits

• Vacation: Accrued each pay period based on your hours worked.
• Sick Leave: Accrued in accordance with Washington State Sick Leave Law.
• Wellness Days: After completion of the 90-day introductory period, employees may convert up to two (2) accrued sick days annually into wellness days.
• Paid Holidays: Ten (10) paid agency observed holidays per year, available upon hire.
• Bereavement Leave: Three (3) days for the loss of an immediate family member. Two (2) days for the loss of a household pet or service animal.
• Community Volunteer Day (Yay Day): One (1) paid day annually for volunteer service, granted each January.
• Health Insurance Benefits (Effective the first of the month following date of hire): Medical, Dental, and Vision Insurance.
• Employer Paid-Benefits: Basic Life and Accidental Death and Dismemberment (AD&D) Insurance (1x annual salary), Long Term Disability, Short Term Disability.
• Voluntary Benefits: Supplemental Life Insurance, AD&D (Additional coverage), and Pet Insurance.
• Voluntary Financial Protection Benefits: Hospital Indemnity, Critical Illness, and Accident Insurance.
• Air Ambulance: Discounted rate for Life Flight.
• Retirement 401(K) Plan: Employees may contribute upon hire; employer matching of up to 5% begins the following January or June depending on Hire date after 1 year of employment.
• Mileage Reimbursement: $0.72 per mile, for eligible positions. (Subject to change based on IRS rates)
• Premium Pay: Bilingual (Spanish) pay premium (subject to proficiency verification through ALTA language services)
• Certifications: Certification-based premium pay, as applicable and approved.
• Tuition Assistance: Up to $5,250 annually after one (1) year of employment.
• Professional Development: Access to continuing education through platforms such as Relias Learning and CAPC.

Agency Requirements

• Mission, Vision, and Values: Demonstrate support and adherence to the agency’s Mission, Vision, and Values.
• Community Outreach: Participate in education and outreach activities to promote agency programs, including hospice care, advanced planning, and bereavement services.
• Policy Compliance: Maintain knowledge of and comply with agency policies, procedures, and practices.
• Confidentiality: Protect patient and agency information per HIPAA guidelines. Only access information on a need-to-know basis.
• Transportation: Maintain reliable personal transportation. Maintain a valid driver’s license and vehicle insurance per state requirements.
• Health Requirements: Satisfy state and agency health requirements by providing proof of immunization, declinations, or approved accommodations as applicable.
• Screenings: Pass criminal background and drug screenings.
• Physical Demands: Meet the physical and environmental requirements of the position, with or without reasonable accommodation.(see attached physical requirements)
• Training and Orientation: Complete agency and departmental orientation and required training programs.
• Continuing Education: Complete ongoing education, policy reviews, and training be designated deadlines.
• Licensure and Certification: Maintain current licensure(s) and certifications(s) required for the role.
• Language Proficiency: Read, write, speak, and understand English fluently.
• Work Availability: Be available to work as assigned or scheduled.

Physical Requirements And Environmental Conditions

Please contact human resources at ***email_hidden*** for questions regarding the physical and environmental conditions.

Equal Opportunity Employer

Tri-Cities Chaplaincy is an equal opportunity employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, citizenship or immigration status, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service, and veteran status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Salary Description

$24.48 - $28.68