Cloud Support Administrator (Odoo)

Job Description

Job Description

About RUM Group Inc.

RUM Group Inc. is an AI infrastructure and video company. Its Quake AI business delivers AI compute as a service, operating AI data centers including GPU and CPU compute, storage, and networking at scale. Rumble, RUM Group's video business and the original tenant of Quake AI, provides creators and enterprises a full suite of video technologies, unlocking reach, scale, and monetization. RUM Group is building the rails of the agentic-first enterprise: the AI compute, cloud infrastructure, and trust layer for the agentic AI future, advancing RUM Group's mission to maximize the power of human imagination. For more information visit .

The Cloud Support Administrator (Odoo) serves as the primary administrator of our Odoo-based self-service portal and billing system while providing hands-on cloud support to customers. This role combines Odoo platform administration, direct customer engagement, and cloud resource troubleshooting to ensure customer satisfaction and minimize escalations to the backend engineering team. The ideal candidate has experience administering Odoo systems and a strong understanding of cloud environments to serve as the first point of resolution for incoming customer tickets.

Available locations for this role are Miami, NYC, Sarasota, Toronto (ON), Washington DC. Key Responsibilities

• Administer and maintain the Odoo-based self-service portal and billing system, including account configuration, subscription management, billing adjustments, and system performance monitoring.
• Manage Odoo workflows such as invoicing, subscription lifecycle, customer onboarding, and access provisioning; identify opportunities to automate repetitive tasks.
• Perform system updates and coordinate with development teams on module enhancements and customizations.
• Respond to and resolve customer support tickets related to cloud resources, billing, and portal access, minimizing escalations.
• Provision and troubleshoot cloud resources, including virtual machines, storage, and clusters; assist customers with configuration, connectivity, and performance issues.
• Document recurring issues and create structured support content for knowledge base publication.
• Gather customer feedback and usage trends to identify improvements in portal functionality, billing workflows, and cloud services.
• Collaborate with backend engineering on escalations, providing detailed diagnostics and reproduction steps.

Requirements

• Experience administering Odoo ERP, including billing, subscriptions, CRM, and customer portal modules.
• Ability to configure workflows, customize views, and manage user access within Odoo.
• Strong understanding of cloud computing concepts, including virtual machines, storage, and clustering, across platforms such as AWS, GCP, Azure, or similar.
• Strong troubleshooting skills with the ability to resolve technical issues independently.
• Excellent communication and customer support skills.
• Experience documenting technical issues and creating knowledge base content.
• Familiarity with ticketing systems and CRM tools for issue tracking and escalation management.
• Ability to collaborate effectively with cross-functional technical teams.
• Willingness to stay current with Odoo updates and cloud technologies.

Preferred

• Odoo certification or equivalent hands-on expertise in customization and administration.
• Experience provisioning and managing cloud infrastructure, including virtual machines, storage, or Kubernetes clusters.
• Experience writing customer-facing technical documentation.
• Familiarity with Linux administration, networking fundamentals, and command-line troubleshooting.
• Experience with Python or XML customization within the Odoo framework.
• Background in cloud hosting or managed services environments.
• Understanding of API integrations, webhooks, or payment gateway configurations within Odoo or similar platforms.

Annual Compensation Range:

$65,000 - $85,000 CAD base + benefits + equity (If based in Canada)

$78,000 - $95,000 USD base + benefits + equity (If based in the United States)

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

Why Our Team Loves Working Here:

• We are making a significant financial impact for our video creator community; we're proud of their success stories
• We enjoy challenging the status quo and going head-to-head against Big Tech
• We aren't afraid to try new things; we act fast and want to win
• We pay competitive salaries and provide great benefits

EEO Statement:
Rumble is an equal opportunity employer.  We promote an equal playing field where everyone has the same opportunities regardless of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Rumble is an active participant in the e-verify program.

Physical demands of the position:
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear. The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers.