Lead Full-Time Dock Worker / Customer Service Representative

Lead Dock Worker/Customer Service Representative

As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, manage rate quotes or freight charges and appointments or special requests.

Complete pre and post trip inspections on all dock equipment. Properly document all freight control processes. Participate in Dayton Freight's training and improvement programs. Be available for irregular work schedules, alternating work shifts and/or assignments. Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual. Dispatch P&D Drivers. Plan Outbound Dock setup. Manage W&R process. OS&D checks, reports, and inspections. Receive, control and enter incoming claims. Manage incoming customer/internal emails and mail. Manage and coordinate weekly claim payment reports with payables. Prepare bills of lading and delivery receipts. Maintain excellent communication with external and internal customers as well as interline companies. Ability to remain stationary for up to 90% of his/her shift. Ability to ascend to and descend from a forklift, as needed. Ability to perform essential functions of the role on a concrete floor that may become slippery when wet. Ability to perform essential functions of the role while exposed to varying outside temperatures.

Qualifications

• 18 years of age
• Basic math skills
• Fluent in English
• Able to pass a drug screen

Benefits

• Stable and growing organization
• Quick advancement
• Professional, positive and people-centered work environment
• Modern facilities
• Clean, late model equipment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
• Paid holidays (8); paid vacation and personal days
• 401(k) plan, Company Match

Physical Demands

This position requires the ability to perform routine physical tasks associated with dock and inspection operations, including ascending and descending from forklifts, operating forklifts and handling freight and related equipment. Duties may involve standing, walking, lifting, carrying, pushing, pulling, bending, reaching, climbing, and entering trailers, with regular use of scanners and computer systems. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.