Service Technician

Service Technician

Ginkgo Residential LLC is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Carolinas, delivering quality, value, and exceptional service to our residents.

At Ginkgo, our work is guided by our core values: People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These principles shape how we serve our residents, support our teams, and care for our communities.

Position Overview

The Maintenance Technician supports the Service Manager and Assistant Service Manager in maintaining the physical integrity of the community. This role is responsible for performing a wide range of maintenance tasks including preventative, corrective, emergency, and cosmetic repairs while ensuring apartment homes and community spaces meet company standards and resident expectations.

Success in this role requires a strong commitment to service, safety, and quality, while consistently demonstrating Ginkgo's core values through daily interactions and decision-making.

Key Responsibilities

• Perform routine, preventative, and emergency maintenance in accordance with company policies and industry standards, acting with purpose to ensure quality and efficiency
• Complete service requests promptly and professionally, putting residents first and delivering an exceptional customer experience
• Prepare vacant apartment homes for new residents by completing inspections and all necessary make-ready repairs in a timely manner
• Diagnose and repair HVAC, plumbing, electrical, appliance, and general building systems
• Coordinate and monitor work performed by third-party vendors and contractors to ensure quality, safety, and alignment with company standards
• Maintain a clean, organized, and safe maintenance shop, while supporting sustainable practices such as proper material usage and waste reduction
• Conduct regular inspections of community buildings, grounds, and systems to proactively identify maintenance needs and safety concerns
• Ensure compliance with all safety standards, building codes, and company policies
• Respond to after-hours emergency calls as part of a rotating on-call schedule
• Collaborate with team members to cultivate a positive work environment and elevate team performance
• Continuously seek opportunities for learning, improvement, and professional growth

Qualifications/Requirements

• Minimum of 2 years of maintenance experience, preferably in multifamily or residential property management
• HVAC certification preferred or ability to obtain
• CPO (Certified Pool Operator) certification or ability to obtain
• Strong working knowledge of general maintenance (HVAC, plumbing, electrical, appliances)
• Excellent customer service and communication skills with a "people first" mindset
• Ability to multitask, prioritize, and work independently while acting with accountability and purpose
• Basic computer proficiency (work orders, property management systems)
• Valid driver's license
• Availability for rotating weekends and on-call emergency maintenance

Key Physical Requirements

• Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50100+ pounds)
• Mobility & Stamina: Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
• Agility & Positioning: Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
• Climbing: Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
• Manual Dexterity: Frequent use of hands and fingers to operate tools, equipment, and controls with precision
• Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust, and chemicals
• Strength & Endurance: Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
• Vision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
• On-Call Availability: Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
• Travel: Ability to operate a motor vehicle and travel between properties or locations as needed

What We Offer

• Competitive pay with performance incentives
• Comprehensive benefits: Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave