Customer Experience Coordinator

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global professional services firm specializing in digital transformation, business process management (BPM), analytics, and AI-driven solutions. The company partners with organizations to improve efficiency, transform operations, and drive business outcomes through a combination of process expertise, technology, and data insight. Job Title: Customer Experience Coordinator

Location: Houston, TX Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite

Job Description: Key responsibilities: Problem-solving and scheduling: Quickly identify and resolve scheduling and delivery issues, maintaining smooth operations and client satisfaction. Critical thinking skills: Employ strong critical thinking abilities to anticipate challenges and develop innovative solutions. Client interaction: Engage with clients at all levels, fostering strong relationships and ensuring their needs are addressed promptly. Essential functions: Conduct daily production walks on the shop floor to confirm the status and progress of modules and engines in assembly. Notify the team when modules or engines are off schedule, impacting delivery timelines. Support customer visits and engage with clients to enhance their experience. Assist in staging material reviews with customers to ensure quality and compliance. Facilitate channel shop visits to maintain strong relationships and operational efficiency. Capture photos and additional information for capital scrap parts returned from vendors. Provide updates for reports and meetings to support the customer experience (CX) team. Offer support during production work stoppages to minimise disruptions. Qualifications: Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least six years of experience in relevant job family groups/functions. Strong skills in Excel and PowerPoint, with expertise in manipulating data to present it meaningfully. Interact with middle management daily Ability to take initiative with little direction provided Strong interpersonal and communication skills, with a proven track record of managing business relationships to achieve desired outcomes. Desired Characteristics: Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Passionate customer service focused person with the desire to serve. Leadership capabilities: Demonstrate leadership capabilities by mentoring junior staff and leading small project teams. Process improvement initiatives: Actively participate in process improvement initiatives that enhance operational efficiency and reduce costs. TekWissen Group is an equal opportunity employer supporting workforce diversity.